Unable to make or receive calls on the Mac through the iPhone

I have a macbook pro 14 M3 16GB 1TB system with Sanoma 14.4. I have an iPhone 14 pro with 17.3.1. Continuity and handoff work fine but I can't make or receive calls on the mac through the iPhone. When I try calling it out, it makes a call ringing noise but then it stops and says that the phone and mac must be on the same Wi-Fi. They are both on the same Wi-Fi and they both have the same apple id so why is it not working? I just got this machine a couple of weeks ago upgrading from a Macbook pro 13 2012. It worked fine with it. I have tried rebooting both machines and I have unchecked and rechecked the facetime calls from iphone setting. I just can't get it to work.


Thank you,

Patrick


[Re-Titled by Moderator]

VMware, macOS 10.12

Posted on Mar 15, 2024 12:12 PM

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Posted on Apr 5, 2024 9:15 AM

Finally got this working. I went to my iPhone settings, Cellular, Wi-fi calling and disabled Wi-Fi calling on this phone. Waited a minute or two and then re-enabled it. Clicked on Update Emergency Address to review it and make sure it was correct. I then turned on Add Wi-Fi calling for Other Devices. I then got a notification on my Mac about wi-fi calling was now available. I clicked the option button and selected turn on. Update Emergency Address showed up in the FaceTime settings. It had not been there before. Now I can make and recieve calls on the MacBook.

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Question marked as Top-ranking reply

Apr 5, 2024 9:15 AM in response to praiford

Finally got this working. I went to my iPhone settings, Cellular, Wi-fi calling and disabled Wi-Fi calling on this phone. Waited a minute or two and then re-enabled it. Clicked on Update Emergency Address to review it and make sure it was correct. I then turned on Add Wi-Fi calling for Other Devices. I then got a notification on my Mac about wi-fi calling was now available. I clicked the option button and selected turn on. Update Emergency Address showed up in the FaceTime settings. It had not been there before. Now I can make and recieve calls on the MacBook.

Mar 15, 2024 2:41 PM in response to Chattanoogan

Thank you, I doubled checked to be sure all those steps were done and everything seems correct. I did try disabling the call from iPhone and re-enabling it. I tried disabling and re-enabling FaceTime on iCloud but nothing is working. I don't understand how the MacBook can see my phone and use it for video calls with FaceTime but it can't see it for calling out or receiving calls.

Mar 15, 2024 6:39 PM in response to praiford

Your Mac doesn’t need a phone to participate in FaceTime or iMessage conversations as it performs those functiona via “data” …


… which is generally provided via WiFi or Wired Ethernet.


However, to make “phone calls” or participate in SMS “texting” communications (which are actually transmitted over “phone lines”) …


… an actual telephone is necessary.

Mar 15, 2024 7:03 PM in response to Chattanoogan

Ok, no I understand that FaceTime works without a phone and yes that part works fine. It also works fine with using the phone as a video camera. What doesn’t work is the ability to make or receive calls from the iPhone on the Mac. A feature that Apple says should work and one that did work with my old mid-2012 MacBook. I don’t have to use that feature but it’s a feature that’s supposed to work and if it worked on my older model, I would expect it to work on my new model so I’m trying to figure out why it’s not working.

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Unable to make or receive calls on the Mac through the iPhone

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