How to recover old pictures when iPhone update fails?

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How to recover old pictures when iPhone update fails?

Hello, my daughter found her old iphone4 and wnated me to download the old pics. the problem is i can not success to power on the iphone itself, but when connected to my mac, i can see the cable with arrow and iTunes icon appear on the screen. on the Finder, i can see this message (attached) but can not perform SW update to the iphone probably as it is not connected to our wifi. pressing update - i am getting message error that update can not be performed, only restore. is there any way to download the old pics? Thanks in Advance. Hanan.

[Edited by Moderator]

Earlier iPhone models

Posted on Mar 31, 2024 5:38 AM

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Answer 1

Apr 1, 2024 1:15 AM in response to Tolko

Tolko wrote:

Thank you. but on the ipad i can see many pics mainly in different old children cam apps such as can star. so files are not deleted, are they?

So you're saying that you have an iPhone 4 in Recovery mode, and an iPad that is showing a bunch of pictures? And you think the pictures on the iPad are the same as the ones that are on the iPhone?

By any chance, was she using iCloud Photos (which would seem to imply that the phone is really an iPhone 4s – an Apple Support document says that iCloud Photos requires at least iOS 9)?

If she was using iCloud Photos, and she has sufficient space in iCloud, the master copies for all of her photos will be on Apple's servers – in iCloud. And if she was using iCloud Photos, with the same Apple ID, on the iPad, that would explain why the photos were on the iPad.

It would also be good news. If I understand things correctly, wiping a phone completely does not erase photos in iCloud. They remain there and you can access them by connecting other devices to iCloud Photos (like the iPad) or by using the iCloud Web interface (https://www.icloud.com/).

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Answer 2

KiltedTim

Level 10

232,668 points

Mar 31, 2024 5:50 AM in response to Tolko

It's in recovery mode. Any data that was on the phone is gone.

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Answer 3

Tolko Author

Level 1

20 points

Apr 2, 2024 3:08 AM in response to Servant of Cats

Hi Servant of Cats,

Thankl you very much for your detail answer. you have understand correctly. it should be both ipad and iphone 4 pics, and it might be even on icloud - which can be great if even after restore the pics will not erase. i am checking. as for the ver 9 sw you have mentioned - indeed i had to do 2 sw updates (as it was not used few years) to rev 7 i think and than to rev 9. anyway, i am checking your inputs and will inform soon. thanks again.

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Answer 4

Tolko Author

Level 1

20 points

Apr 1, 2024 12:28 AM in response to KiltedTim

Thank you. but on the ipad i can see many pics mainly in different old children cam apps such as can star. so files are not deleted, are they?

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How to recover old pictures when iPhone update fails?

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