Delayed delivery MacBook Air

Unfortunately nobody here can help you with this, as none of us are Apple employees. Honestly, your only recourse is to contact Apple again.

sarah1644 wrote:

Apple needs to communicate with me. No one can tell me where my order is but they have my money. I ordered a MacBook Air through Apple Store since my city’s store did not carry the configuration I need. It was supposed to arrive, to my store for pickup, about a week after order was placed. But I received an email “your order could be delayed” with no tracking information. I had to use the customer support chat to explain to them that there is no tracking info provided. After begging, I got a DHL tracking number. Their site states “shipment is on hold” and through DHL’s chat, I learned it is “under Customs inspection and the clearance of the package is handled by Apple Brokers. Once the clearance is finished all shipments in the bulk will continue the normal transit. This delay is not caused or controlled by DHL”. Does anyone know how I can get a clear answer to this? Is there a human who deals with customs issues? Thanks.

Nor is the delay or hold due to Apple if you device is sitting in customs. Call customs and ask them what the issue is.

What country are you in?