This apple id has been lock for security reasons. Visit iForgot to reset your account
Hello, I hope everyone can see my post.
This is all about my child's apple id in apple "Family Sharing" he is 15 years old. I
bought her a new phone and when I enter password on her new phone I got wrong password error then after attempting many times I got an error "this apple id has been lock for security reasons. Visit iForgot to reset your account (https://iforgot.apple.com).".
then I reset my password in browser and follow the instructions, then after that it says the process request has been sent the I need to wait to reset the password and the instruction will be send to my email. But until now I didn't receive any email from apple and its been 3 weeks. I try again to reset password but still the error is the same.
Please help me.
Windows, Windows 6