CarPlay arbitrarily mutes microphone during call.

I have this same issue. From what I have found out, there is no real “fix” for it yet. To get “around” it, you can switch to speaker on your phone, then go back to CarPlay and they can hear you. I have yet to have the other party say they cannot hear me AFTER switching back to CarPlay from selecting speaker the first time the mic drops. I have made some noise about this to Apple support, SOA/dealership, and on Reddit. Kind of a safety issue in a sense too.

Also, deleting car from CarPlay and from Bluetooth on phone, then Hard resetting of phone, followed by factory reset of head unit, turning car off, opening door to kill electronics, then starting the process over from scratch…DOES NOT FIX THE ISSUE.

My Suburu dealer just told me my brand new 30k Crosstrek issues with callers being unable to hear me, is not their problem. It’s an Apple issue with Car Play, and it’s wide spread. So now what?

I Also have this issue on my 2024 outback.

I have tried several solutions like closing background apps and resetting the car/phone.

I just have to hang up and call back - definite safety issue

I also see this issue on both the subaru outback and subaru ascent forums

@apple Can we get something actionable here

Just bought a 2024 WRX. Same issue. So annoying. Thinking of returning car as I am on the road a lot and take conference calls while driving. Subaru claims it is an Apple issue. @apple - what is being done to resolve this?

Also some crosstreks, only not as prevalent. Seen on other forums. I had a personal case number created with SOA.

Same issue. It only happens in my brand new Outback. Very unhappy

Same issue here. 2024 outback wilderness. Have tried restoring my phone and set up as new even the issue still persists. There are several other forums out there of hundreds of people having the same problem. It is not limited to iPhone Subaru acknowledges the problem, but does not provide a fix.

The only workaround is as someone above side, go to your call screen on your phone, switch to speaker or phone and then switch back to CarPlay.

I would encourage everyone here to please reach out to a Subaru. Customer advocate and share your complaints. They have offered to credit me $1000 service or parts credit.

Sucks because it still does not fix the issue.

Subaru customer advocate phone number is

800-782-2783

Please call and share your concerns.

I have this issue in my 2024 Subaru Ascent. Calls are muted after a few minutes. The only solution is to hang up and call back. But it wil happen again after a few minutes. The time seems to get shorter with each call.

I am having this same issue with my 23 Subaru Ascent. The dealership has tried two different updates and neither has worked. This is soooooo frustrating and indeed, it is dangerous. The only “fix” I’ve found is to take the call to the phone on speaker. Subaru tells me this is an Apple CarPlay issue and is occurring across multiple makes of cars. Apple please get this under control! It’s unacceptable. I’m an Apple lover, but this is making me love you less. I have a daily commute and often conduct business on my phone. CarPlay is so convenient, but sadly it has been “updated” to the point of dysfunction.

I have the same issue in my 2019 Nissan Altima (wired CarPlay). Been having this problem for years. On my iPhone 15 pro, 14 pro, & 13 pro.

Same. Except mine was a $60,000 brand new outback wilderness and I’m some ****** that it’s a known issue that was not disclosed.