CarPlay arbitrarily mutes microphone during call.

I am having this same issue with my 23 Subaru Ascent. The dealership has tried two different updates and neither has worked. This is soooooo frustrating and indeed, it is dangerous. The only “fix” I’ve found is to take the call to the phone on speaker. Subaru tells me this is an Apple CarPlay issue and is occurring across multiple makes of cars. Apple please get this under control! It’s unacceptable. I’m an Apple lover, but this is making me love you less. I have a daily commute and often conduct business on my phone. CarPlay is so convenient, but sadly it has been “updated” to the point of dysfunction.

I own a 2024 WRX and can confirm this is the issue with both iPhone 11 and iPhone 13.

This is ridiculous and likely an easy software fix that can be addressed with some an update/patch from Subaru and/or Apple. How does this get escalated? It's absolutely a safety issue.

Rdguswiler wrote:

@apple Can we get something actionable here

For that sort of thing, direct it to the Sekrit Suggestion Box Shredder ...er... Product Feedback form, cleverly hidden here: Product Feedback - Apple

I have reached out to them they told me to take my car to the dealership.

I Also have this issue on my 2024 outback.

I have tried several solutions like closing background apps and resetting the car/phone.

I just have to hang up and call back - definite safety issue

I also see this issue on both the subaru outback and subaru ascent forums

Just bought a 2024 WRX. Same issue. So annoying. Thinking of returning car as I am on the road a lot and take conference calls while driving. Subaru claims it is an Apple issue. @apple - what is being done to resolve this?

I have this issue in my 2024 Subaru Ascent. Calls are muted after a few minutes. The only solution is to hang up and call back. But it wil happen again after a few minutes. The time seems to get shorter with each call.

2024 Subaru Ascent Touring - same issue! Have not tried the “fix” of switching to speaker then back to Carplay yet, BUT this is dangerous! I’m using Carplay when I’m driving!!! I can’t/shouldn’t be trying to do this when I’m driving! The other weird thing is I’ve had the car since mid-March, all was fine until about 6 weeks ago, what’s changed? Could it be related to the automatic over-the-air software update from Subaru? Frustrated!

This happens in my 2024 Legacy. And there’s plenty of times Apple CarPlay does not even connect. Especially if I remote start my car. I’m taking it to a dealership for the second time next week. I have not been told that it’s an apple problem yet. If they tell me that, we’re calling Apple support right from the dealership.

I am on my second Subaru and have eight iPhones and Apple Watches on my account. This audio dropout is not only unacceptable, it dangerous and possibly illegal. In most states it is illegal to use a handheld phone in any way while driving. This issue forces us to find our phone and tap through at least three icons to recover the outgoing audio. While doing so I have just driven the length of a football field with phone in hand and eyes on the phone. My 2024 Outback Touring XT actually yells at me because the driver monitoring camera sees me not looking at the road. My Subaru cares, but is there any response from Apple?

My 2022 Honda just started randomly muting my phone calls as well. It is also randomly started pocket dialing my last caller, while driving. (Phone screen was not in contact while anything). My car was recently serviced. : ( Don't see where to provide feedback on link for Apple CarPlay. Anyway to fix without going back to car dealer?

Also some crosstreks, only not as prevalent. Seen on other forums. I had a personal case number created with SOA.

My Suburu dealer just told me my brand new 30k Crosstrek issues with callers being unable to hear me, is not their problem. It’s an Apple issue with Car Play, and it’s wide spread. So now what?

@apple Can we get something actionable here