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Need Help with iCloud Locked iPhone 14 Seeking Guidance from the Apple Community

I recently purchased an iPhone 14 from a third-party seller (Facebook Marketplace) with high hopes of integrating into the Apple ecosystem. However, upon receiving the device, I discovered that it is iCloud locked, rendering it inaccessible and unusable. After receiving the device, I went to a phone repair shop for help with the iCloud lock issue. The technician there informed me that they could break the iCloud lock and unlock the device for a fee. However, upon further research, I discovered that such actions are actually illegal. Therefore, I decided not to proceed with that option and instead sought urgent assistance from Apple Support. I have sent a detailed email to Apple for help unlocking the device. However, I am not sure if I am doing something wrong, as I am fairly new to the Apple ecosystem. I am asking for their assistance to unlock it, but I don't know the legality of this request. I am hoping that if they can unlock it, they will fully erase any existing data, keeping the original owner's information confidential while allowing me to use the device. I live in the Caribbean, specifically in Grenada, and I'm not sure if there is any way to contact the original owner or if that person resides in my country as well. I would be happy to return the product if it turns out to be lost or stolen, as nobody would like to lose a phone, especially a fairly new model. Additionally, I don't want to contribute to E-Waste lol. Thank you for taking the time to read my message.



[Edited by Moderator]

iPhone 14

Posted on Apr 8, 2024 10:08 PM

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Question marked as Top-ranking reply

Posted on Apr 10, 2024 6:35 PM

For future reference:


The All Too Common SAD Reality of Buying … - Apple Community




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8 replies

Apr 9, 2024 4:41 PM in response to HiamJay

Update

Following an extended conversation, the seller of the iCloud-locked iPhone disclosed that they were the original owner of the device. Unfortunately, they had forgotten their Apple credentials, prompting them to sell it. This leaves me unsure of what steps to take next. Any advice or suggestions from the community would be much appreciated.

Apr 10, 2024 4:14 PM in response to muguy

Thank you for your response and the information provided. Unfortunately, living in Grenada poses challenges when it comes to purchasing Apple devices through reputable sales channels. Most options here are either third-party sellers or buying online, which can be quite expensive. In fact, prices are often significantly higher compared to buying directly from unauthorized sources.

I understand that only the original owner can unlock the device, and without their credentials, the device remains unusable. I have already sent a request to Apple Support along with screenshots of proof of purchase, so I am currently awaiting their response. Thank you again for your assistance!

If its a case apple cant or dont want to help then i have no choice but to recycle

Need Help with iCloud Locked iPhone 14 Seeking Guidance from the Apple Community

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