How can I turn off Stolen Device Protection if my Face ID is not working on my iPhone 13?

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polo198 Author

Level 1

4 points

How can I turn off Stolen Device Protection if my Face ID is not working on my iPhone 13?

I need to turn off stolen protection setting but its not recognizing my face

[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Apr 13, 2024 7:51 AM

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Answer 1

MrHoffman

Level 10

153,861 points

Apr 13, 2024 8:20 AM in response to polo198

polo198 wrote:

I need to turn off stolen protection setting but its not recognizing my face

Something to try: if you enabled familiar locations (and did not enable SDP everywhere) and if your iPhone has been used enough to have collected familiar locations, go to a familiar location, tap the side button five times, and enter your passcode.

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Answer 2

MrHoffman

Level 10

153,861 points

Apr 13, 2024 8:19 PM in response to polo198

Did you also tap the side button five times?

If so, and if that didn’t trigger a password prompt, contact Apple.

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Answer 3

polo198 Author

Level 1

4 points

Apr 13, 2024 7:59 PM in response to MrHoffman

I did go to settings n all tht…it’s not asking me for my passcode even after so many tries w/ face id! Im in a familiar location. Home! Since ive had this phone! It’s not letting me turn off stolen protection w/o face id! It’s not letting me change face id either. This is preventing me from signing into my work sites and folders. 🤷🏽‍♀️🤦🏽‍♀️🙏🏾

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