app store login does not work

I changed my iphone email address, the app on my phone still has the old address and won't let me sign in when getting a new app

Posted on Apr 14, 2024 10:29 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 14, 2024 10:37 AM

Check at Settings > [name on top] > Media & Purchases. This should be your new Apple ID. When you changed your Apple ID email address, did you just log out with the old one and log in with a new one. If that was the case, any apps that were downloaded with the old Apple ID will no longer be able to be updated or redownloaded using the new Apple ID.


There is a process to change your Apple ID email address that will not require you to remove the apps downloaded with the old Apple ID. This is detailed in the Support Article, so not sure if this is the method you used.

Change your Apple ID - Apple Support

2 replies
Question marked as Top-ranking reply

Apr 14, 2024 10:37 AM in response to jeffrichlin

Check at Settings > [name on top] > Media & Purchases. This should be your new Apple ID. When you changed your Apple ID email address, did you just log out with the old one and log in with a new one. If that was the case, any apps that were downloaded with the old Apple ID will no longer be able to be updated or redownloaded using the new Apple ID.


There is a process to change your Apple ID email address that will not require you to remove the apps downloaded with the old Apple ID. This is detailed in the Support Article, so not sure if this is the method you used.

Change your Apple ID - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

app store login does not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.