Apple ID assigned to the company Iphone

hello, I have a huge problem. I have an iPhone purchased for my company, my employee used it, but she probably left the Apple ID assigned to the Iphone. There is no connection with her and I cannot give the phone to another person or sell it without removing this connection. Apple support didn't help me, but during the conversation they mentioned that there is an option to send an invoice for the phone and then when I confirm ownership, they will restore the phone to factory settings, do you know what address this can be sent to? I'm from Poland.

Posted on Apr 16, 2024 1:31 PM

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Posted on Apr 16, 2024 1:35 PM

See this link for help --> How to remove Activation Lock - Apple Support


Click the link entitled "start a support request." They will usually require the original purchase receipt with the serial number of the iPhone listed on it.


If you are a company, you should be using Mobile Device Management tools on phones assigned to employees. This would have avoided this situation. See this --> Choose a mobile device management solution - Apple Support


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Question marked as Top-ranking reply

Apr 16, 2024 1:35 PM in response to Mary_PlCh

See this link for help --> How to remove Activation Lock - Apple Support


Click the link entitled "start a support request." They will usually require the original purchase receipt with the serial number of the iPhone listed on it.


If you are a company, you should be using Mobile Device Management tools on phones assigned to employees. This would have avoided this situation. See this --> Choose a mobile device management solution - Apple Support


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Apple ID assigned to the company Iphone

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