I am unable to unlock Schlage Encode Plus with my Apple Watch

I have an Ultra 1. I experience the exact same issue. Watch lights up the lock orange. It says done on the watch. But the lock doesn't trigger. Would like to know if this is isolated to just the ultra series because that would be interesting...

I have the exact same problem, any luck?

So how is this for random after doing all kinds of troubleshooting yesterday and being completely unsatisfied. See my above message. Today I got home from work and just for no good reason tapped my watch to see if it would work, and totally did. On both locks just like it’s supposed to. My phone now opens both locks and my watch opens both locks. When my husband finally goes to sleep and he’s not annoyed by the alarm system going off every 15 seconds for me opening and closing the doors I will try his phone to see if I have the same luck.

Having the same issue with Ultra 1. Bought this lock today and set it up. Got the entire family hooked up and everyone phones and watches work EXCPET my Ultra :(. Beyond frustrated with Apples weird ways.

Make Apple aware of this issue by using the Feedback link, which is the only way to reach them directly:

Feedback - Apple Watch - Apple

And let the developer of the app know about it as well:

How to contact an app developer - Apple Support

Spent 2 hours with Apple support today and reset everything possible to no avail. I will update if I find a solution, please do the same. Thanks.

I’m having the exact same problem since upgrading to the Ultra 2. Phone works fine but watch says Done with no action. Rebooted both, etc.

I had such high hopes with this update, but unfortunately my iwatch se still does the same thing. It says done but does open lock :-(

Having talked to support on both ends and done a ton of different things I do the same thing. Try it and it does not work but am hopeful mine will do just like yours and suddenly work!! May be the only answer if apple will not attack the problem! Got my fingers crossed! Thanks for that update maybe there is hope!

I bit the bullet and bought Apple TV 4K 3rd gen 128GB model, reset the lock and added it via Home app and now everything works including unlock with Ultra watch. This confirms that the Homekit upgrade broke things and it will require a thread server to get it working properly again.

I have tried all the listed "fixes" (not in any order)(I do not have a HomeHub. I am purely using bluetooth for now)

1- deleting/adding home kit on iPhone 13 Pro Max

2- toggle on/off background refresh on iPhone and Apple Watch Ultra 2

3- adding Schlage Encode Plus hardware using the picture on the back of the user manual (QR code under the battery cover does not work)

4- adding Schlage Encode Plus hardware by tapping top of iPhone to Schlage Encode Plus without the battery cover on

5- new batteries

6- restarting iPhone

7- restarting Apple Watch Ultra 2

8- adding Schlage Encode Plus using the Schlage App, then setting it up through Home Kit within the Schlage App

9- holding Apple Watch within 2 cm of Schlage Encode Plus for 30 seconds (multiple opening cycles)

10- adding Schlage Encode Plus using the HomeKit App only

11- making sure iPhone and Apple Watch are both up to date

12- express mode is turned on

All of the above "solutions"did not work. Apple Watch says either "try again" or "done", Schalage Encode Plus *beeps* and then nothing happens. All the while, tapping the top of my iPhone against the battery cover would instantaneously unlock the Schlage Encode Plus hardware

I was ready to give up having gone down the rabbit hole for more than a week. Today, I decided to check on the Apple Watch to see if there was an update ready to be installed.

THERE WAS AN UPDATE!!!!

It took 10 mins to download and install (I initiated the download on my iPhone). I didn't have much hope but after the update, I decided to tap my Apple Watch on the battery cover of the Schlage Encode Plus and...

IT FINALLY UNLOCKED.

Goodluck brothers/sisters...godspeed

Extra Points: My Apple Watch never unlocked my MacBook Air 2022 M2. I would always have to use the Touch ID on the laptop. Today, whenever the Mac Air needed authentication, my Apple Watch notified me to press the button below the crown. HOW COOL IS THAT?

like you had done all those things and some with Apple support and yet nothing . Looked for update and none there. After reading your luck I looked again and there was an update! Was so excited thought they had finally fixed. Downloaded so excited that was finally going to work Well no nothing different!!!!!. Restarted everything and still same as before> AMber light flashes but have to get the phone to unlock it!! SO very frustrating! It shoudl not be so hard to get this thing to work! Shame on APPLE!

DID A complete erase and reset . still does the same thing! amber light come on on lock but does not unlock the door! this is so crazy! seems this should be an easy fix for Apple . I guess they are stumped or do not care...maybe both..

Nope it’s a series 1 ultra.