You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am unable to unlock Schlage Encode Plus with my Apple Watch

I have a Schlage Encode Plus updated with the latest firmware that I can open with my phone but not my watch. Both the phone and watch are updated. The home key shows up in the wallet and express mode is enabled on both devices. When I hold the watch to the lock it says done, but doesn’t unlock. I have repaired the watch and also reset the lock. Do you have any suggestions? Thank you.


[Re-Titled by Moderator]

Apple Watch Ultra, 10

Posted on Apr 17, 2024 5:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2024 8:34 PM

I have an Ultra 1. I experience the exact same issue. Watch lights up the lock orange. It says done on the watch. But the lock doesn't trigger. Would like to know if this is isolated to just the ultra series because that would be interesting...

37 replies

Jun 26, 2024 7:36 PM in response to Papa_Panda

Its very disappointing!!! I've got the same problem. My phone (iphone 13 pro max), my husband's phone (iphone 13 pro) and his watch (SE) unlock both my schlage encodes perfectly. My ultra says done....and nothing.


I've also tried creating a new home, resetting both locks to factory, unpairing watch from phone and repairing--no joy.

Jul 15, 2024 9:30 AM in response to Papa_Panda

I just caught up with all comments on this. I have the Ultra 2, the latest Apple TV, and a brand new Encode Plus. Phone didn't work at first, but just now started working. Apple Watch triggers locks - fast flashing yellow light - then just says Done on the watch. Waited 45 min (grrrr) to speak to Schlage about it and they said it was an Apple issue.


Schlage should be our advocate here. They are selling their hardware claiming compatibility with Apple Home/Wallet. Sorry to say, but I don't believe that 20 or 30 of us complaining on this site is not likely to get Apple's attention.

Jul 15, 2024 2:59 PM in response to Papa_Panda

Update: I finally got mine to work. I cannot 100% confirm if this fixed my issue but I added my sister as a resident via homekit. It was bugging out when I added her but she eventually had access on her phone. After doing this. I tapped the door a couple hours later to see if it would magically work and it did and has ever since. Try adding someone else or another icloud account and let me know if that works for you as well.

Jul 29, 2024 10:35 PM in response to Papa_Panda

I have tried all the listed "fixes" (not in any order)(I do not have a HomeHub. I am purely using bluetooth for now)


1- deleting/adding home kit on iPhone 13 Pro Max

2- toggle on/off background refresh on iPhone and Apple Watch Ultra 2

3- adding Schlage Encode Plus hardware using the picture on the back of the user manual (QR code under the battery cover does not work)

4- adding Schlage Encode Plus hardware by tapping top of iPhone to Schlage Encode Plus without the battery cover on

5- new batteries

6- restarting iPhone

7- restarting Apple Watch Ultra 2

8- adding Schlage Encode Plus using the Schlage App, then setting it up through Home Kit within the Schlage App

9- holding Apple Watch within 2 cm of Schlage Encode Plus for 30 seconds (multiple opening cycles)

10- adding Schlage Encode Plus using the HomeKit App only

11- making sure iPhone and Apple Watch are both up to date


All of the above "solutions"did not work. Apple Watch says either "try again" or "done", Schalage Encode Plus *beeps* and then nothing happens. All the while, tapping the top of my iPhone against the battery cover would instantaneously unlock the Schlage Encode Plus hardware


I was ready to give up having gone down the rabbit hole for more than a week. Today, I decided to check on the Apple Watch to see if there was an update ready to be installed.


THERE WAS AN UPDATE!!!!


It took 10 mins to download and install (I initiated the download on my iPhone). I didn't have much hope but after the update, I decided to tap my Apple Watch on the battery cover of the Schlage Encode Plus and...



IT FINALLY UNLOCKED.


Goodluck brothers/sisters...godspeed


Extra Points: My Apple Watch never unlocked my MacBook Air 2022 M2. I would always have to use the Touch ID on the laptop. Today, whenever the Mac Air needed authentication, my Apple Watch notified me to press the button below the crown. HOW COOL IS THAT?


Aug 1, 2024 4:32 PM in response to Papa_Panda

I have the Apple Watch Ultra 2. Also 3 Encode Plusses. One of the locks failed and was replaced under warranty. My Ultra watch opened two of the 3, but not the new one. Called Schlage, waited an eternity to talk to someone, and they told me it was Apple's problem.


I disagree. Schlage, the vendor of locks that are touted to work with Apple products, is the owner of the problem.


I am happy to report that with the latest Watch OS update that occurred for me last night, solved my problem. My Ultra 2 now opens all of my Encode Plus locks again. Good luck!

I am unable to unlock Schlage Encode Plus with my Apple Watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.