I am unable to unlock Schlage Encode Plus with my Apple Watch

Its very disappointing!!! I've got the same problem. My phone (iphone 13 pro max), my husband's phone (iphone 13 pro) and his watch (SE) unlock both my schlage encodes perfectly. My ultra says done....and nothing.

I've also tried creating a new home, resetting both locks to factory, unpairing watch from phone and repairing--no joy.

I just caught up with all comments on this. I have the Ultra 2, the latest Apple TV, and a brand new Encode Plus. Phone didn't work at first, but just now started working. Apple Watch triggers locks - fast flashing yellow light - then just says Done on the watch. Waited 45 min (grrrr) to speak to Schlage about it and they said it was an Apple issue.

Schlage should be our advocate here. They are selling their hardware claiming compatibility with Apple Home/Wallet. Sorry to say, but I don't believe that 20 or 30 of us complaining on this site is not likely to get Apple's attention.

Update: I finally got mine to work. I cannot 100% confirm if this fixed my issue but I added my sister as a resident via homekit. It was bugging out when I added her but she eventually had access on her phone. After doing this. I tapped the door a couple hours later to see if it would magically work and it did and has ever since. Try adding someone else or another icloud account and let me know if that works for you as well.

I have tried all the listed "fixes" (not in any order)(I do not have a HomeHub. I am purely using bluetooth for now)

1- deleting/adding home kit on iPhone 13 Pro Max

2- toggle on/off background refresh on iPhone and Apple Watch Ultra 2

3- adding Schlage Encode Plus hardware using the picture on the back of the user manual (QR code under the battery cover does not work)

4- adding Schlage Encode Plus hardware by tapping top of iPhone to Schlage Encode Plus without the battery cover on

5- new batteries

6- restarting iPhone

7- restarting Apple Watch Ultra 2

8- adding Schlage Encode Plus using the Schlage App, then setting it up through Home Kit within the Schlage App

9- holding Apple Watch within 2 cm of Schlage Encode Plus for 30 seconds (multiple opening cycles)

10- adding Schlage Encode Plus using the HomeKit App only

11- making sure iPhone and Apple Watch are both up to date

All of the above "solutions"did not work. Apple Watch says either "try again" or "done", Schalage Encode Plus *beeps* and then nothing happens. All the while, tapping the top of my iPhone against the battery cover would instantaneously unlock the Schlage Encode Plus hardware

I was ready to give up having gone down the rabbit hole for more than a week. Today, I decided to check on the Apple Watch to see if there was an update ready to be installed.

THERE WAS AN UPDATE!!!!

It took 10 mins to download and install (I initiated the download on my iPhone). I didn't have much hope but after the update, I decided to tap my Apple Watch on the battery cover of the Schlage Encode Plus and...

IT FINALLY UNLOCKED.

Goodluck brothers/sisters...godspeed

Extra Points: My Apple Watch never unlocked my MacBook Air 2022 M2. I would always have to use the Touch ID on the laptop. Today, whenever the Mac Air needed authentication, my Apple Watch notified me to press the button below the crown. HOW COOL IS THAT?

I have the Apple Watch Ultra 2. Also 3 Encode Plusses. One of the locks failed and was replaced under warranty. My Ultra watch opened two of the 3, but not the new one. Called Schlage, waited an eternity to talk to someone, and they told me it was Apple's problem.

I disagree. Schlage, the vendor of locks that are touted to work with Apple products, is the owner of the problem.

I am happy to report that with the latest Watch OS update that occurred for me last night, solved my problem. My Ultra 2 now opens all of my Encode Plus locks again. Good luck!

I followed the instructions , went to watch on my iphone, went to other cards hit express added code on watch! It. The watch now clicks and lights up but the lock does not unlock???

I how do I get my home gray card into my wallet

Is it just the Ultra2 having this issue! That is what I have as well and some are not stating exactly which watch they have. If just ultra 2 maybe Apple can get a fix out

do you have the ultra 2?? Same problem and have ultra 2

do you have an ultra 2

That is what I have been asking! Most who have mentioned the watch they have it has been an ultra! If so Apple should be able to jump on that and get resolved!!! Mine, as stated, is the ultra 2.

is your watch an ultra 1 or 2?

Adding insult to injury, Schlage battery now drains considerably faster after the HomeKit upgrade and Ultra watch still does not unlock .

By the way, have two other Encode Plus locks here and they continue to work properly.