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I have a Schlage Encode Plus updated with the latest firmware that I can open with my phone but not my watch. Both the phone and watch are updated. The home key shows up in the wallet and express mode is enabled on both devices. When I hold the watch to the lock it says done, but doesn’t unlock. I have repaired the watch and also reset the lock. Do you have any suggestions? Thank you.
[Re-Titled by Moderator]
Apple Watch Ultra, 10
I have an Ultra 1. I experience the exact same issue. Watch lights up the lock orange. It says done on the watch. But the lock doesn't trigger. Would like to know if this is isolated to just the ultra series because that would be interesting...
Agree Schlage should get involved with Apple if they are going to advertise the watch will work They should work with them to insure it does!!!
I guess Apple pays no attention to this. There is an obvious problem with the ultra and this lock! GRRR
UPDATE: I was able to get my Apple Watch Ultra to work by doing a hard restart. Holding down all 3 buttons until you get the apple logo. Takes about 30 secs. Just keep holding them down.
What version of software did you download?
make sure you’re not just restarting your watch. Do a hard restart. Hold down all 3 buttons until you bypass all screens and the Apple logo comes back. Takes about a minute.
Apple homekit update broke the backwards compatibility with Schlage, I have tried every possible fixes and the only one that worked is to buy a thread server like homepod or apple tv 4K 128GB.
same here! sad!
I am unable to unlock Schlage Encode Plus with my Apple Watch
