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i cannot see my broadcast list on whatsapp business

I have been using WhatsApp Business for a long time and had created broadcast lists to communicate with my customers. But yesterday all of a sudden i cannot see the broadcast list option on my main screen and it just disappeared. Can anyone help me to retierve my broadcast list ?

iPhone 15 Pro Max, iOS 17

Posted on Apr 18, 2024 11:37 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2024 7:04 AM

I have been using WhatsApp Business for a long time and had created broadcast lists to communicate with my customers. But yesterday all of a sudden i cannot see the broadcast list option on my main screen and it just disappeared. Can anyone help me to retierve my broadcast list ?

221 replies

Apr 23, 2024 11:29 PM in response to Unusual_76

There are a couple of reasons why you might not be seeing your broadcast lists in WhatsApp Business anymore. Here's how to diagnose and fix the issue:

Possible Reasons:

  • App Update: Sometimes app updates can change the layout or location of features. It's possible that the recent update on your WhatsApp Business app hid the broadcast list option.

  • Device: Broadcast lists are not currently supported on WhatsApp Web or the desktop app. So, if you're trying to access them from there, you won't see them.

  • App Glitch: A temporary glitch with the app itself might be causing the broadcast list option to disappear.

Solutions:

  1. Check App Location:
  • Open the WhatsApp Business app on your phone (Android or iPhone).
  • On Android, look for the "More options" tab (three vertical dots) in the top right corner. On iPhone, it's the "Settings" tab in the bottom right corner.
  • Tap on "More options" (Android) or "Settings" (iPhone).
  • Check if there's a "Broadcast Lists" option within this menu. It might have been relocated during the update.
  1. Check Device:
  • Make sure you're using WhatsApp Business on your phone, not the web version or desktop app. Broadcast lists are currently not accessible on those platforms.
  1. Restart App:
  • Sometimes a simple restart of the app can resolve temporary glitches. Close the WhatsApp Business app completely and then reopen it.
  1. Reinstall App (Last Resort):
  • If none of the above solutions work, consider reinstalling the WhatsApp Business app as a last resort. This might clear any glitches causing the issue. Make sure to back up your chats before reinstalling to avoid losing data.

Recovering Broadcast Lists:

Unfortunately, WhatsApp doesn't currently offer a way to directly recover deleted broadcast lists. However, if the lists simply disappeared and weren't deleted, here's a small chance they might reappear after trying the solutions above.

Moving Forward:

  • Check App Updates Regularly: Keep your WhatsApp Business app updated to avoid missing new features or encountering bugs from older versions.
  • Habit of Creating Backups: Consider creating a habit of manually exporting your broadcast lists as text files periodically. This way, you have a backup in case something happens to the app data.


Apr 24, 2024 7:51 AM in response to ACSADA

ACSADA wrote:

Same is happening to me but I don't want to switch to regular whatsapp as I use the business whatsapp features, also I have both whatsapp versions on the same phone with different sim cards as they are used for both personal and business. Can I get my broadcast lists on whatsapp business again? Is it a glitch or will they be removing the broadcast lists permanently? :/

Those all sound like great questions for WhatsApp support.

i cannot see my broadcast list on whatsapp business

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