Photos won't import images

Ever since the lateste OS upgrade, Photos will not import images from the memory card. They show up on the screen. The blue button says "Import all New Photos." I click the button and the screen switches to another screen, the "Imports" screen. Nothing happens. The images never show up.

MacBook Air 13″, macOS 14.4

Posted on Apr 20, 2024 1:18 PM

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Posted on May 29, 2024 1:58 PM

Here are some things to try if you haven't already:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this: 

      Start up your Mac in safe mode - Apple Support 

  • Make a new user and see if the same problem recurs with it
  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens...

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Photos won't import images

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