iMessage/facetime will not activate my new phone number/ Cannot add my new phone number to my Apple ID Account

Recently my old simcard snapped in half, I bought a new sim card and I have a new phone number yet I cannot add my new phone number to my Apple ID account. This is because it requires a security code to be sent to my phone number... which is not connected to my Apple ID account.


What I mean by not connected is my phone number is not in sign-in & Security, Email & Phone numbers section.


iMessage/facetime gives me "activation unsuccessful" error message whenever I try to activate it.


iMessage refusing to work is preventing me from receiving security code to add my number to my account.


I've tried the following:

  • Turned off & on iMessage/Facetime
  • Reset Network settings
  • powered off and on my Iphone
  • taking out my simcard and powering off my Iphone
  • signing out of iMessage/facetime, signing back in


Is there a possible way to add my Phone number to my AppleID account without using the verification code.

I have full access to my Email and I have a trusted phone number, I just can't use my current phone number to access anything.


Its been over 24 hours.


iPhone 11

Posted on Apr 27, 2024 6:14 PM

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iMessage/facetime will not activate my new phone number/ Cannot add my new phone number to my Apple ID Account

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