Transferring iCloud data
Hey, I’ve recently bought a new iPad, and at the moment it’s trying to connect to my iCloud and transfer data. It’s been stuck on this for hours. How long should it usually take? And what should I do?
Windows, Windows 10
Hey, I’ve recently bought a new iPad, and at the moment it’s trying to connect to my iCloud and transfer data. It’s been stuck on this for hours. How long should it usually take? And what should I do?
Windows, Windows 10
The time required to perform the transfer will be determined by many factors - including but not limited to:
Larger downloads, or poor network connection bandwidth, will result is slower transfer.
Sometimes the transfer process can stall, often due to an interrupted WiFi connection. Keep both old and new devices connected to their respective Power Adapters throughout the transfer process - as this will keep the WiFi connections active.
If the transfer process is not progressing after a number of hours, you may need to restart the process. To do so, force restart both devices:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad. Don't forget, keep both devices connected to their Power Adapters throughout:
Set up your iPhone, iPad or iPod touch – Apple Support
Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support
Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support
If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.
“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.
An alternative is to restore either an iCloud or iTunes backup to the new device:
How to back up your iPhone, iPad and iPod touch – Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Be aware that Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.
The time required to perform the transfer will be determined by many factors - including but not limited to:
Larger downloads, or poor network connection bandwidth, will result is slower transfer.
Sometimes the transfer process can stall, often due to an interrupted WiFi connection. Keep both old and new devices connected to their respective Power Adapters throughout the transfer process - as this will keep the WiFi connections active.
If the transfer process is not progressing after a number of hours, you may need to restart the process. To do so, force restart both devices:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad. Don't forget, keep both devices connected to their Power Adapters throughout:
Set up your iPhone, iPad or iPod touch – Apple Support
Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support
Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support
If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.
“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.
An alternative is to restore either an iCloud or iTunes backup to the new device:
How to back up your iPhone, iPad and iPod touch – Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Be aware that Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.
Transferring iCloud data