Transferring iCloud data

Hey, I’ve recently bought a new iPad, and at the moment it’s trying to connect to my iCloud and transfer data. It’s been stuck on this for hours. How long should it usually take? And what should I do?

Windows, Windows 10

Posted on Apr 29, 2024 10:54 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2024 2:00 AM

The time required to perform the transfer will be determined by many factors - including but not limited to:

  • the quantity of data/number of files to be transfered
  • the method used
  • the available bandwidth of the WiFi network/internet connection


Larger downloads, or poor network connection bandwidth, will result is slower transfer.


Sometimes the transfer process can stall, often due to an interrupted WiFi connection. Keep both old and new devices connected to their respective Power Adapters throughout the transfer process - as this will keep the WiFi connections active.


If the transfer process is not progressing after a number of hours, you may need to restart the process. To do so, force restart both devices:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad. Don't forget, keep both devices connected to their Power Adapters throughout:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Be aware that Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.





1 reply
Question marked as Top-ranking reply

Apr 30, 2024 2:00 AM in response to Emalice91

The time required to perform the transfer will be determined by many factors - including but not limited to:

  • the quantity of data/number of files to be transfered
  • the method used
  • the available bandwidth of the WiFi network/internet connection


Larger downloads, or poor network connection bandwidth, will result is slower transfer.


Sometimes the transfer process can stall, often due to an interrupted WiFi connection. Keep both old and new devices connected to their respective Power Adapters throughout the transfer process - as this will keep the WiFi connections active.


If the transfer process is not progressing after a number of hours, you may need to restart the process. To do so, force restart both devices:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad. Don't forget, keep both devices connected to their Power Adapters throughout:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Be aware that Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Transferring iCloud data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.