hackers have taken over my phone

Not able to use email or mail must of my apps are frozen. My internet needs a password and still denies some web site

iPhone 14 Plus, iOS 17

Posted on May 12, 2024 9:29 PM

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2 replies

Mac Jim ID

Level 9

60,662 points

May 12, 2024 9:41 PM in response to margarite80

Force restart your phone. This will take a couple of attempts to get the sequence and speed correct and the last step of holding the side button until the Apple logo appears could take up to 20 seconds. Ignore anything else that comes up on the screen.

Force restart iPhone - Apple Support

Any time you feel your account may be compromised, you should change your password.

Change your Apple ID password - Apple Support

Provide screenshots of any issue you are experiencing and make sure to redact personal information.

muguy

Level 10

91,184 points

May 12, 2024 9:42 PM in response to margarite80

Restart the device and try again. Be sure that your software is up to date too, settings > general > software update

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hackers have taken over my phone

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