this setting cannot be changed becayse your Apple ID is missing age information

I have had no problem until I updated to iOS 17.5

I opened Monster Hunter Now and it told me if I wanted to use Facebook to login then I needed to turn on tracking. I went to Settings > Privacy & Security > Tracking but I can not turn it on. I get the error "this setting cannot be changed because your Apple ID is missing age information".

I have checked on my phone and the website and my birthdate info is correct.

I tried turning my phone on and off and even looked under Settings >General > VPN & Device Management and there is nothing listed there.

I have not logged out and back in because the last few times I had to do that, I had to reenter some of my cards into the Wallet app.

iPhone 13 Pro Max

Posted on May 15, 2024 6:19 PM

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26 replies

HDcal24

Level 1

8 points

May 16, 2024 9:06 PM in response to ZuraX

I have same issue that I can’t access my tracking for the app for my work for clocking in for work

May 17, 2024 4:45 AM in response to ZuraX

IOS 17.4.1 have the same issue, my iphone become a brick, cannot login via gmail to few apps cauz cannot turn on app tracking

[Edited by Moderator]

May 16, 2024 10:57 PM in response to Idanox

ios 17.4.1 have the same issue, this isnt because of ios version, its highly likely an api issue that some intern developer created)))

May 17, 2024 4:18 AM in response to ZuraX

Same problem! It is very frustrating--hoping someone can provide a solution that works!

fairesN

Level 1

8 points

May 17, 2024 7:45 AM in response to ZuraX

Same problem. No fix from apple yet

May 17, 2024 7:51 AM in response to ZuraX

This is obviously an issue across all devices after this last update. Seriously so frustrating when so many of us use tracking for money making apps and now the progress isn’t being recorded.

katho87

Level 1

8 points

May 17, 2024 10:01 AM in response to ZuraX

I’m having the same issue and I don’t want to sign out of my Apple ID for the main fact it will take out my wallet and I don’t wanna go through that. I would love if Apple would give us a solution.

progoat

Level 1

8 points

May 17, 2024 2:27 PM in response to ZuraX

Same. It automatically just turned off my app tracking.. Didn't even do anything. I'm iOS 16??

May 17, 2024 4:16 PM in response to analissa128

THANK YOU!!! This worked for me.

May 17, 2024 8:49 PM in response to maarit70

Worked for me as well

May 17, 2024 8:52 PM in response to analissa128

Thanks! It worked for me and I was not updated yet to 17.5

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this setting cannot be changed becayse your Apple ID is missing age information