"unable to access your data, please check your network" from securus

Yeah mine let me log in and go through some of the options for a few minutes, now it’s back to technical difficulties. Yeesh.

Same here, it’s been on and off all day. I’m on right now and it seems to be working for now but we’ll see how long it lasts.

I am having the same issue. Worked fine last night and this morning tried opening it and it gives me the no network error and closes out. I've been having the worst luck with Securus lately. Super frustrating. I hope this issue gets resolved quickly.

Still having the same issue as well, since around 5 this morning. Tried to contact customer care, now that the busy signal has stopped call is dropped every time I am waiting for C.S REP to pick up call. Clearly they know what is going on but just do not wish to answer questions. There's always something going on with this app... so disappointing day to day. I am able to get email alerts of incoming messages but of course, not able to see message or respond.

This is absolutely awful. I’m having the same issue. And it’s absolutely heartbreaking because I know we all depend on these emails to keep in contact, and even get important messages across to them immediately.

I am currently having this same issue and I have a visit in an hour. I cant even load funds to his account. I cant even get answers from customers service due to the absurd amount of automated phone trees.

Mine been down all day too I see messages come in from a friend that’s locked up but can’t see it or respond to them and also the one where my bf is at the phones been down for 5 days now he hasn’t been able to call out either along with on his end hasn’t been able to respond to my messages still it’s been almost a week and now we can’t even access securus today when will it be fixed

This sucks ive been trying since 5am here in CT i am receiving alerts that messages are coming in but the app is still giving the same no network message smh get it together Securus even a mass email could have been sent to let ppl know their working on it smh hopefully sooner rather than later!

I have not been able to get into the app since I woke up. Here it is 4pm & I still can’t get into the app. Now Securus needs to get it together because this is ridiculous. The app is always messing up. Luckily my LO was able to call me on the phone but now that money is gone . Smh

My husband in TDC they know he called trying to virtually knock me between the washer and dryer😂😂😂 He told me they came through a few weeks ago and scanned they tablets saying a new company was taking over

This is BS my man is in the hole and won’t even be able to msg after 5:30!! It’s still down and I can’t even tell this man hi and he’s loved and thought about out here! I know they feeling so **** alone today!!!

Right! As much money as we spend for calls, mail stamps so we can write back and forth, movies and whatever else our LOs ask for, they cant even keep the app and website up and running like its suppose to be. Its always something with them.

So I’m new to all of this. I was told by the clerk at Holliday that he didn’t put me on the visitors list as you can imagine I was shocked but she told me it could be an address issue. Before he got transferred from county he told me the address on my DL has to match what he puts on the visitors list is that true? I told him that I needed to update my DL address so I’m hoping that is the reason… totally stressing out over here 😩😩

I thought I was the only one, they need to fix this issue asap, they're always having issuing it's so annoying!!. This morning I was going crazy because i thought that my phone was having an issue, my man probably was thinking I forgot about him.

does anybody know if we will be compensated for this unfortunate event? i know it’s silly to ask but i don’t even want to invest money in a company that is unstable and incompetent to let their customers know with a general email. i guess ill have to comlain to prison