"unable to access your data, please check your network" from securus

Finally was able to login and read my messages. Wrote my message and tried to send it but then kept loading and never sent. I thought it was the app so I went out and restarted my phone. Now it’s saying “login credentials not found” WTF!!!!

the App is back up but since I had deleted the app and redownloaded it, it logged me out obviously but now it won’t let me log back in saying my user and password is wrong, I tried resetting it and it still says the same. Customer service told me to just try again in a couple hours but it’s been like this all day.

Anyone got someone that’s in clallam bay and knows what’s going on my bf hasn’t been able to reply to messages or call it’s been 5 days and no he ain’t in any type of trouble to cause it either something to do with the unit or phones system or whatever

This really sucks. Both my dad and my man get transferred to the halfway house tomorrow and I get notifications that they are sending me letters but it won’t let me login and it’s so frustrating because I won’t hear from them for the 10 day lock down that they’ll put them on once transferred. So if anybody has a LO getting transferred San Marcos to Corpus Christi to the halfway pleeeassseeee if you get ahold of them tell them to tell Voz and skwid that I’ll be waiting for them and I’m trying my best to get into contact with them before the transfer 🙏🏻- Julianna

Mine is saying unable to retrieve user information or some **** , I can’t even log in . The last couple days it’s been letting me log in but then I’d have issues actually getting the text messages to work & I’d just go back to it later & it’d work .. this **** annoying as **** like we’re paying hella money for this **** so we should be able to use it whenever we want

This is making me a nervous wreck. I’m trying to be patient, but my loved one is schizophrenic and receiving treatment in Kankakee Jerome Combs Detention Center. I’m worried he will think I blocked him! I am 🙏 this gets resolved soon.

is anyone else not able to add money to their phones? I know the app is down but I tried calling the customer service number to add money to my account and it walks me through all the steps but once it’s time to add my card info it hangs up on me.. then I just got a call from my loved one and when I tried to pay for the call it just hangs up! SECURUS WTF!!!! I ain’t got time for this bs!!

I just did the same thing you did. Deleted the app. Redownloaded the app. Took it off the WiFi and used data. Put the WiFi back on. Even tried through a computer browser and it would not work. I tried calling from a DIFFERENT phone number to do this and it still did not work. I am going to try again tomorrow but hopefully this does not continue ):

Sadly this has occurred again tonight. Idk if anybody got to the bottom of this or not but I just wanna say thank you to everyone who continues to support and keep supporting their inmate or inmates. It is a very important part of this process. Please will someone lmk what this is from.TY

Taram74 wrote:

Sadly this has occurred again tonight. Idk if anybody got to the bottom of this or not but I just wanna say thank you to everyone who continues to support and keep supporting their inmate or inmates. It is a very important part of this process. Please will someone lmk what this is from.TY

The do not appear to have posted an update since yesterday:

https://www.facebook.com/SecurusTech/

Has anyone figured out what’s going on ? I’m having the same issue when i go to the securus app it just says the pop up and closes out the app

This is also happening with me as well.

I’m having the same problem

Exact same message for me as well. This is so frustrating.

Yea I think it’s the Securus app cause I’m getting the same thing 🙃