Apple News not connected to Internet but all else is

A bit of an update, I have since spoken at length with an Apple support agent about this. After going through a number of tests it does appear, in my case at least, to be an issue with the news app.

While the issue is still ongoing the fact is that if Apple aren’t told there’s a problem, they can’t fix it; so my advice to anyone having this issue is to raise it with Apple support.

You will have to go through a bit of tedium and basic steps, but keep calm and patient with the agent and give them the chance to run the diagnostics they need to so that they can then present the evidence to the development team.

The more of us that report this, the more evidence can be supplied to the developers, the more evidence that the developers get then the easier it will be for them to understand and fix the issue.

Yep same here. Completely random. Never had an issue on previous versions of iOS. But 17.5 and 17.5.1 have done the same to me. And my Mac since 14.5 has had constant WiFi drop outs. Never had either issue before!

Has Apple solve this problem with intermittent "No internet connection" message in the news app?

I noticed pictures would take a long time or just not show up as far back as November 2023, and just caulked it down to slow or busy internet or cellular, but never had the No internet connection message until May 2024.

Like everyone else, I have tried cellular only, internet only, and both. Everything is fine, even data heavy apps that use a lot of real time video.

Since Apple wants to charge a subscription to allow downloadable news stories (a message I have only recently notices), I can only assume that it is an Apple News App issue, and they have not worked out all the bugs yet.

I wonder if anyone with a paid Apple News subscription has the same "no internet connection" message?

Pretty sure this is an app issue and not based on your settings - I’m also getting this message on my iPhone

Yes I have a paid subscription and it keeps telling me No internet connection even when I have . Will cancel subscription if it keeps happening. Am in the UK

Will no longer subscribe to Apple News until this is fixed - mostly unusable. Everything else works so it’s not internet problem. Fix it Apple.

I have had this issue for at least a month. I’m guessing a little on when it started, but it’s probably closer to two months. It occurs on my iPhone and iPad. It has happened at home, on cellular, and at work (WiFi) - as well as other less frequented locations where I connect to WiFi. So it’s not device or network specific. Unless it’s an issue with my iCloud account, which based on this thread seems unlikely, it is an issue on Apple’s side with the app or communication layer. While it’s intermittent, it’s frequent enough that another month of this will be enough to make me downgrade from Apple Premier to a lower subscription level. I will make time to report to Apple (dreading making that time commitment) and if I get any new info I’ll share it here. Thanks to those that have posted.

Another update, after 2 months of patience and hope, I have now cancelled my subscription for News+

Apple don’t seem overtly interested in fixing the issue so I’m not interested in paying for it.

Same issue for ne and my wife in ipads and iphones. The last ios update seems to have knackered it. Hope it is fixed soon, it is driving us crazy.

I am getting very frustrated with Apple News not connecting to internet, when all other relevant apps on iPad have no problem connecting to internet. Also have issues with iCloud backup. Like so many other Apple users all these issues only started after 17.5.1, update. Have tried all suggestions to resolve these issues, nothing works. I feel like throwing this iPad away and getting a Samsung.

Apple must have seen all the communications relating to the problems to this update, yet they remain silent. Why? Are any others annoyed by their silence or as little people are we just expected to put up with an inferior product. I just want to enjoy a product I have paid to enjoy.

Likely an issue on Apple’s side. If so there’s nothing you can do. Just need to wait for them to correct it.

I suspect it's an app issue.

iMac running Ventura, no issues with Apple News.

Macbook Air running Sonoma, connected to the same wifi network as the iMac, Apple News gives the no internet connection error.

Appears to be changes they brought to the app in Sonoma has borked it.

Side note, before hunting around needlessly changing settings, for me this issue is intermittent so randomly comes and goes on its own accord.

This is why I suspect an Apple issue, not an issue with my ISP.

The more people that contact Apple Support directly about this issue the more likely it is to get fixed.

I appreciate that it’s a hassle and frustrating, but Apple Support agents can escalate the issue to the development team, and that’s what we need to happen.

I have the same issue. It’s really odd and frustrating. I’ve tried restarts and re-installs. It’s still happening 🤷🏿‍♂️