Apple News not connected to Internet but all else is

Chadbuckeye wrote:

After further reading answers here...IT IS MY VPN, when it's on the News feed doesn't work...as soon as I turn my VPN off it stops working. Thanks Apple, I can't protect my device from threats so you can play games with my ability to use News...

I wouldn't be so convinced that the VPN is protecting you from threats. Many have been caught selling your personal information including name, address, and passwords. Here are just some recent reports of that happening:

https://www.pcmag.com/news/7-vpn-services-found-recording-user-logs-despite-no-log-pledge

https://www.foxnews.com/tech/massive-free-vpn-data-breach-exposes-360-million-records

https://www.malwarebytes.com/blog/news/2021/03/21-million-free-vpn-users-data-exposed

https://cybernews.com/security/25-million-free-vpn-user-records-exposed/

To get a better understanding how this is possible, here are 2 articles that provide a little more insight.

https://gist.github.com/joepie91/5a9909939e6ce7d09e29

https://overengineer.dev/blog/2019/04/08/very-precarious-narrative/

It works when I turn my VPN software off.

Recently updated to Sonoma 14.8.1 and this problem started. I get partial loads of the News pages, then the dreaded "Feed Unavailable".

I had the same issue. I read the above and found out I had my VPN on. Boom. My fault.

Any app on iPad or iPhone that needs internet access, might be affected by your cellular settings.

• Through Wi-Fi, the app should have regular internet access.
• On cellular, the app will need permission to use cellular data: Settings﹥Cellular﹥[scroll down to apps list] «your chosen app»﹥

A bit of an update, I have since spoken at length with an Apple support agent about this. After going through a number of tests it does appear, in my case at least, to be an issue with the news app.

While the issue is still ongoing the fact is that if Apple aren’t told there’s a problem, they can’t fix it; so my advice to anyone having this issue is to raise it with Apple support.

You will have to go through a bit of tedium and basic steps, but keep calm and patient with the agent and give them the chance to run the diagnostics they need to so that they can then present the evidence to the development team.

The more of us that report this, the more evidence can be supplied to the developers, the more evidence that the developers get then the easier it will be for them to understand and fix the issue.

Smurfie-uk wrote:

My iPhone and iPad update automatically, 17.5.1 was the latest iOS available last night, it may well update tonight when I am asleep, with any luck that will sort the issue.

iOS 17.6.1 was released on August 7th. Your devices are not up-to-date. I suggest you manually update them.

I suspect it's an app issue.

iMac running Ventura, no issues with Apple News.

Macbook Air running Sonoma, connected to the same wifi network as the iMac, Apple News gives the no internet connection error.

Appears to be changes they brought to the app in Sonoma has borked it.

.m. wrote:

No issue on Sonoma here with no VPN installed.

For you.

That's not a meaningful nor helpful data point for everyone actually experiencing the issue.

You can't prove something doesn't exist. That's epistemologically impossible.

What the data point shows is that it is possible for Apple News to work under Sonoma. Therefore, Sonoma is most likely NOT the problem.

If you are using a VPN, remove the profile and try again. If it works, you know the problem is with the VPN. Let us know the results.

Now is the perfect time to evaluate the use of your VPN. If the reason is that you think it is providing security/privacy, then you may want to consider this:

https://gist.github.com/joepie91/5a9909939e6ce7d09e29

https://overengineer.dev/blog/2019/04/08/very-precarious-narrative/

VPN.

VPN on on my iphone. Apple News works

VPN on on my ipad. Apple News Works

VPN on on my Macbook Pro 2013. Apple News does not work.

Turned off the VPN on the macbook and News works (or connects).

Weird!

I have this problem with the paid service, too, on my iPhone 13 Pro (w/ Apple One - Family, I’m the payor). I have to toggle WiFi off, let it go to cellular data to update, then toggle WiFi back on and it’ll run as it’s supposed to. Has been going on for a couple weeks (since last update??).

Smurfie-uk wrote:

Obviously the more reports and evidence the development team get, the better they will understand the issue and how widespread it is.

Absolutely. Everyone having this problem should contact support and/or use the feedback page:

Product Feedback - Apple

As I'm sure you know but other peple may not, Apple doesn't read here in this user-to-user forum for feedback, suggestions or bug reports.

Smurfie-uk wrote:

What it doesn’t explain is the root of the issue for people who use iOS without a VPN.

Before you can explain a problem, you have to figure out what the problem really is, not just the symptoms of the problem.

The people we need to hear from are the ones who read this thread who:

Dictating who should be allowed to reply here never ends well.

1. Use an iPhone or iPad.

2. Have iOS 17.5.1

3. Have the issue without being connected via a VPN

4. Have the issue using Cellular and WiFi

The first thing you should be doing is updating your operating system. The current version is iOS 17.6.1.

If it assists the debate re iOS updates etc ..When I spoke to the Apple techies I was already on the latest update 17.6.1 on my iPhone and they were aware so anyone updating to this is not likely to see any improvement . I would suggest a further update to the app or a new iOS fix will be needed . They said they were aware of the problem and I can only suggest others pester their help dept as it is really annoying at present

Sfkid1 wrote:

Since 7am pst my three month trial Apple News app shows Choices of News and magazines but fails to download I get the msg

Apple News is not connected to the Internet Your feedback is most welcome

thanks I’m in downtown San Francisco area

You are missing the most important detail that has been discussed extensively in this post. Are you using a VPN?