Apple News not connected to Internet but all else is

Likely an issue on Apple’s side. If so there’s nothing you can do. Just need to wait for them to correct it.

I deleted the Apple News app and redownloaded it from the App Store. This fixed it for me. Not sure if this will work for everyone else

The more people that contact Apple Support directly about this issue the more likely it is to get fixed.

I appreciate that it’s a hassle and frustrating, but Apple Support agents can escalate the issue to the development team, and that’s what we need to happen.

THIS IS DEFINITELY AN APP ISSUE...why won't Apple address it? This has been a random issue with all devices (iPads and MacBook) for me for at least a year...comes and goes randomly and is NOT internet related (all other apps are using the internet with no problem)...has there been any update on this issue, as of 09SEP2024 my News feed will not work...and it's NOT the internet even though the News app is sending an error message that it is.

My iPhone developed same issue tried various / usual methods and failed . Went to Apple help and suggested reset of all Network settings on phone and so far it appears to have solved the issue

Side note, before hunting around needlessly changing settings, for me this issue is intermittent so randomly comes and goes on its own accord.

This is why I suspect an Apple issue, not an issue with my ISP.

I understand submitting trouble tickets is key, but that’s a clear cop-out on Apple’s part - they monitor these discussion forums (or their AI bots should) and can tell there is widespread problem since a recent release and need to get onto fixing it.

users subscribed to News+ also experience this ‘no Internet’ issue when clearly every other app is working fine.

it’s driving me crazy and I can only see the top headlines reliably, so I now just go directly to the 4 or 5 preferred channels’ websites to read the stories.

That was tried when I was on the phone with Apple support for well over an hour, the outcome of all diagnostic tests was that the problem must be with the App or Servers, so it was escalated to the development team.

Obviously the more reports and evidence the development team get, the better they will understand the issue and how widespread it is.

In the mean time I have cancelled the subscription and rarely use the news app.

Further to last - issue not solved ! Did seem to temporarily fix it but back again same day . Apple put me through to next level techies who couldn’t fix it but state it is a known problem and they are working on it hopefully for an iOS update sometime …

Summary: Upgrade Macs to Sequoia.

Apple News on my Mac refused to believe it was connected to the Internet when my VPN was connected. Disconnect VPN and News worked fine. No other app had the problem. I described it today to Apple Support, and after a two-minute wait was advised to upgrade the OS. I was skeptical, but it worked.

Pretty sure this is an app issue and not based on your settings - I’m also getting this message on my iPhone

Yeah. Having the same concern. But in my case I had to reopen the app multiple times before it starts loading the news.

Yep same here. Completely random. Never had an issue on previous versions of iOS. But 17.5 and 17.5.1 have done the same to me. And my Mac since 14.5 has had constant WiFi drop outs. Never had either issue before!

Steve Hayes1 wrote:

Yep same here. Completely random. Never had an issue on previous versions of iOS. But 17.5 and 17.5.1 have done the same to me. And my Mac since 14.5 has had constant WiFi drop outs. Never had either issue before!

I had some similar problems recently. A few tests showed the problem was undoubtedly the external connection from my home broadband. All my devices including a work-issued Windows laptop could see the router, but none of them could reach the outside world via WiFi. Turning off WiFi on my iPhone gave me an immediate outside connection using cellular.

Conclusion: My broadband (UK/BT pure fibre) link was offline, probably caused by ongoing maintenance at 2am. I decided sleep, and it was all working again in the morning.

I’ve also experienced the issue over 4G, so rebooting a WiFi router may not resolve the problem

Looks like it’s Apple’s problem to fix (very soon or I shall be saving £30 per month by cancelling the Apple One Plan)