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On my iPad, I keep getting warnings that Apple News isn’t connected to the internet but all other apps and services work as expected. The error is short-lived but often no news stories are found or the error message reappears. I tried resetting the network settings, reinstalling the News app and restarting the iPad. So far no luck.
iPad Pro, iPadOS 17
A bit of an update, I have since spoken at length with an Apple support agent about this. After going through a number of tests it does appear, in my case at least, to be an issue with the news app.
While the issue is still ongoing the fact is that if Apple aren’t told there’s a problem, they can’t fix it; so my advice to anyone having this issue is to raise it with Apple support.
You will have to go through a bit of tedium and basic steps, but keep calm and patient with the agent and give them the chance to run the diagnostics they need to so that they can then present the evidence to the development team.
The more of us that report this, the more evidence can be supplied to the developers, the more evidence that the developers get then the easier it will be for them to understand and fix the issue.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
Same problem on iphone. Will there ever be a solution to this problem? Can’t force your apps apple when you can’t support them.
If enough people contact apple support and the agent they speak to raises a ticket to the development team then they will have enough information to fix the issue.
I spent an hour on chat with Apple support. Still not working.
this is an app problem but Apple don’t seem to recognise it.
I sometimes get the "No Internet connection" error when using a VPN (NordVPN, in my case). Disconnecting from a VPN server solves the issue.
FIXED. after 5 hours online with apple it turns out to be a DNS issue. i changed the DNS in my router to google (8.8.8.8) and all issues with apple apps have resolved and i am now able to update OS
The news issue mentioned in this thread is NOT resolved by changing to using google’s DNS service (as this posting suggests).
Mine usually does it when my VPN is turned on, as soon as I turn VPN off it starts working.
I just gave up and canceled Apple News Plus.
I turned off "Private IP address" in the WiFi settings and it fixed it. I don't want to leave it that way so I turned it back on, but if you really need to get the news, this may be a way for you.
Steve Hayes1 wrote:
Yep same here. Completely random. Never had an issue on previous versions of iOS. But 17.5 and 17.5.1 have done the same to me. And my Mac since 14.5 has had constant WiFi drop outs. Never had either issue before!
I had some similar problems recently. A few tests showed the problem was undoubtedly the external connection from my home broadband. All my devices including a work-issued Windows laptop could see the router, but none of them could reach the outside world via WiFi. Turning off WiFi on my iPhone gave me an immediate outside connection using cellular.
Conclusion: My broadband (UK/BT pure fibre) link was offline, probably caused by ongoing maintenance at 2am. I decided sleep, and it was all working again in the morning.
Apple News doesn’t seem to be able to comment to internet or server or whatever. Other stuff is working or I wouldn’t be in this forum. Might as well cancel news subscription as I see it’s been an issue for a while.
Smurfie-uk wrote:
Using a VPN isn’t the widespread root cause, I know of several people now that have the same problem and, like myself, don’t use VPN’s.
Go to Settings>General>Language & Region>Region and, regardless of what it says, re-select your correct region.
Ste S wrote:
Appears to be changes they brought to the app in Sonoma has borked it.
Then why aren't the forums awash in complaints? I've been using Sonoma since it was released and have never had a problem with News. I read it most days.
Do you have a VPN?
No issue on Sonoma here with no VPN installed.
For you.
That's not a meaningful nor helpful data point for everyone actually experiencing the issue.
You can't prove something doesn't exist. That's epistemologically impossible.
Apple News not connected to Internet but all else is
