Messages frozen and crashes on iOS 17.5.1

Having same issue, Apple support have no idea on how to fix this (both over phone and at Apple Store).

Wondering if it's related to using esim instead of physical sim.

Can't open up Settings/Messages as that also crashes.

I have tried all possible way

1- sign out and sign in to Apple ID it works for sometime and it went back freezing.

2- reset all network setting . It didn’t work

3- rest factory setting it work for some time and it freezes again

4- disconnected Apple Watch and switch-off the other phone connected to iCloud it work for some time and again now freezing .

5- offloading and deleting msgs with large files . It didn’t work

6- disabled iMessage to get at least sms it didn’t work .

7- now with Apple care they have enabled 24 hour diagnostics monitoring in my phone . Will keep you posted with final resolution. As per the call center this might require engineers involvement to get the patch update resolved.

thanks

Alright gang I think I have a fix (at least it worked for me). If you go to settings, click on the text message button, and turn off the focus button (should be the top item). Hopefully you can click on the text setting as I couldn’t for a few days. Hope that helps.

As painful as this is for everyone. Don’t go to the Apple Store physically. You’ll need to call Apple Support and open a case. They still don’t understand how big of an issue this is. I’m going on two weeks now with this issue and I’m fed up with it. I’m not buying a new phone! They need to fix this immediately. I’m unable now to receive calls. Please call Apple support and report a case. The more the merrier and will get their attention to resolve this quicker. : +1 (800) 692-7753

On my iPad, I see badges on my messages app, open the app, and it shows me the state of messages before any new on comes in but it is frozen. Cannot touch anything to move anywhere. On iPhone, it just shows a white screen that crashes after five seconds or so and takes me back to Home Screen. On both devices, cannot go into the Messages settings in the main Settings app, as it freezes. No one else in my family experiencing this.

There has to be a solution to this issue! This is a big one! In addition to the messages not working, when I get a phone call, my watch doesn’t recognize that my phone has answered the call and will continue to ring until I hit decline on my watch. This is a mig mess up on this update. Just roll out the previous version as an update until this current version is fixed.

does anyone have any updates on the issue with ios 17.5.1 causing apps to freeze and crash and not work. i’ve had an issue for a few days now with imessage, phone, facetime, notifications, some settings and even apple music and apple maps refusing to work

Does anyone know if Apple is paying attention to this and have an ETA on fix? Getting pretty bad when you have to hard reset your phone 4-5 times a day

A lot of us are experiencing the Settings app freezing too, specifically when trying to access Messages settings.

I have a fix! It works stable for the last few days!!!

On the Lock Screen when a message is received, Tap and long press, a window opens to reply! Reply to the message sent it and then you can access your messages as normal!

Just out of curiosity… does Apple watch their own Community pages, cases, etc… ?!? From this page, we’ve all been to stores, opened cases with support… you’d think by now their support team/stores would know of said issues. Yet when I was on with them yesterday, she had no clue. Had I not just bought this phone, I’d be moving elsewhere. Paying for something that doesn’t work 100% is always wonderful.

i have the new 15 pro and new iPad Air and both of the have this message issue. Was on the phone with tech-support for an hour with Apple and with my carrier ~ it is the new software update. This iOS 17.5.1 has a major glitch with the messaging on phones and iPad’s, I don’t think I will be updating my Apple MacBook until this is fixed in fear that that will also stop working. No one has yet to find a solution. They just want you to keep factory resetting your phone, settings, etc. over and over because there is no solution. This is horrible part about updating to the latest iOS, and if you don’t it starts disabling features and connections, forcing you to do the update only to find out that the update has so many glitches itself. A lot of my friends have now switched to Android because there’s just so many issues these days with Apple phones, updates and battery. Apple is not what it used to be when Steve Jobs was around sadly, they’re slowly resembling and copying android interfaces and glitching in the process. Apple, you needs to read these messages and provide us a solution ASAP

Tried it. Didn’t work. :/ (signing out and back in to Apple ID/iCloud). This is so frustrating. Never realized how much I rely on messaging.

Was having the issue on my iPad. Did all kinds of signing out and back in and finally got it working again, but now the issue is on my iPhone. Never had an issue before 17.5.1. Very annoying.

I've had this problem too -- even when I reset to Factory (which temporarily fixes the issue) it resumes within a few days. Apple Store tech did not know how to fix, even after several attempts.