Level 2

154 points

Messages frozen and crashes on iOS 17.5.1

Ever since updating to iOS 17.5.1 a few days ago both my and my daughters Messages app rarely works. Usually usually if you bring the app up, it’s just a blank black screen and all you can do is kill it or wait a little while and it’ll crash on its own. On the rare occasion you can actually use the app. It’ll only work for a couple minutes and then crash.

We have both reset all settings on our phones and restarted them many times. Nothing fixes it. Has anybody had this problem with iOS 17.5.1 and found a fix?

Posted on Jun 2, 2024 5:05 PM

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kabruscato83

Level 1

20 points

Posted on Jun 23, 2024 5:44 AM

Called Apple. They tried to do a few things and even share screen but the thing they send that would pop up on the screen didn’t show on my end. I explained about messages crashing, white screen, black screen, not being able to access messages in settings, etc. First had me do this:

press volume up quickly, then press volume down then hold power button until phone shuts off. Didn’t work. Then she had me go to General -> scroll down to transfer or reset iPhone -> reset -> reset network settings. Did that, she called me back, didn’t work. Then she had me so the same thing but instead of reset network settings, it was reset all settings. It worked. Did it Tuesday and it’s now Sunday. I had previously tried adding more storage and clearing off stuff on messages to no avail. Hope this helps.

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252 replies

Graek Author

Level 2

154 points

Jul 15, 2024 5:10 PM in response to Holmestar-Runner

I’ve tried that. It still comes back. Sometimes messages will even work for a couple days with no problems at all. And then all the sudden, the problems return.

redreher

Level 1

18 points

Jul 16, 2024 2:33 PM in response to Graek

I heard that Apple is introducing IOS 18.0 very soon. Will it Fix the issues with iMessage? Anyone else has the same question??

Jul 17, 2024 4:04 AM in response to Davidgundry

Thanks. But doesn’t work for me!!!

Jul 17, 2024 4:05 AM in response to redreher

Mid September

Jul 20, 2024 10:18 PM in response to DanaKirsch

This does not work!

Jul 21, 2024 12:06 AM in response to Swindonchick

One advisor last week told me not to listen to this forum as a lot of lies on here!! 😡

Zilliak

Level 1

8 points

Jul 21, 2024 10:12 AM in response to Lawrence Finch

Lasted all of 2 mins before freezing again.

Jul 22, 2024 7:13 PM in response to Graek

My issue was so bad I had to buy a whole new phone although I have a good phone. I got no help.

Jul 23, 2024 6:31 AM in response to ClassAction1751

Are you saying that getting a brand new phone didn't help?

Jul 23, 2024 10:37 PM in response to DavidW1989

Hehe, that would work, too, but which model iPhone? No ones saying with authority that it’s a 17.5.1 issue only or not.

Saegzz

Level 2

431 points

Jul 26, 2024 8:45 AM in response to Graek

I have not experienced this issue. 17.6 update is coming any day now. Hopefully it resolves this

Jul 17, 2024 7:37 AM in response to redreher

redreher wrote:

I heard that Apple is introducing IOS 18.0 very soon. Will it Fix the issues with iMessage? Anyone else has the same question??

Probably not, because it is a problem with YOUR PHONES, not with the 500 million or so other iPhones using 17.5.1.

As it happens to everyone, the most likely culprit is your Wi-Fi router, so try restarting it by removing all power from it for about 15 seconds.

Another possibility:

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.

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Messages frozen and crashes on iOS 17.5.1