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Messages frozen and crashes on iOS 17.5.1

Ever since updating to iOS 17.5.1 a few days ago both my and my daughters Messages app rarely works. Usually usually if you bring the app up, it’s just a blank black screen and all you can do is kill it or wait a little while and it’ll crash on its own. On the rare occasion you can actually use the app. It’ll only work for a couple minutes and then crash.


We have both reset all settings on our phones and restarted them many times. Nothing fixes it. Has anybody had this problem with iOS 17.5.1 and found a fix?

Posted on Jun 2, 2024 5:05 PM

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Posted on Jun 2, 2024 5:41 PM

Having same issue, Apple support have no idea on how to fix this (both over phone and at Apple Store).

Wondering if it's related to using esim instead of physical sim.


Can't open up Settings/Messages as that also crashes.

252 replies

Jul 5, 2024 3:56 PM in response to Graek

I had the same issue using an eSIM. Support had me go into focus and turn it off. Then go into settings, messages and turn off Imessage and reboot. Once up again turn iMessage back on and reboot again. Lastly go into settings ,transfer or reset iPhone, reset, reset network settings. Reboot once again. I no longer get the frozen white screen on opening iMessage. Hope this helps :)

Messages frozen and crashes on iOS 17.5.1

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