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Graek Author

Level 2

154 points

Messages frozen and crashes on iOS 17.5.1

Ever since updating to iOS 17.5.1 a few days ago both my and my daughters Messages app rarely works. Usually usually if you bring the app up, it’s just a blank black screen and all you can do is kill it or wait a little while and it’ll crash on its own. On the rare occasion you can actually use the app. It’ll only work for a couple minutes and then crash.

We have both reset all settings on our phones and restarted them many times. Nothing fixes it. Has anybody had this problem with iOS 17.5.1 and found a fix?

Posted on Jun 2, 2024 5:05 PM

Top-ranking reply

azleep

Level 1

38 points

Posted on Jun 2, 2024 5:41 PM

Having same issue, Apple support have no idea on how to fix this (both over phone and at Apple Store).

Wondering if it's related to using esim instead of physical sim.

Can't open up Settings/Messages as that also crashes.

View in context

252 replies

Jun 11, 2024 7:39 PM in response to Davidgundry

This worked for me. Thank you!

TomikD

Level 1

8 points

Jun 14, 2024 5:22 AM in response to Graek

I have same problem with message freeze on 17.5.1. any idea about patch comming ?

tnabna75

Level 1

26 points

Jun 14, 2024 3:48 PM in response to Maverick24GT

Just got off the phone with them. They have no clue. So ridiculous.

Jun 15, 2024 7:24 AM in response to Graek

Turning off stolen device protection seems to be the only thing that’s had any effect. We’ll see how it goes.

It’s truly remarkable that there’s been now acknowledgement of the scale of this issue.

Jun 16, 2024 10:50 AM in response to DanaKirsch

How do you want to reproduce the iMessage crash on a Mac since it is iOS 17.5.1 related?!?

Toofie

Level 1

4 points

Jun 16, 2024 12:54 PM in response to Flavescens

I’m not sure it’s 17.5.1 related as I have had the similar problem on my iPad, which is on the 17.4.1

jimgsf

Level 1

20 points

Jun 16, 2024 12:59 PM in response to Davidgundry

This helped to fix it mostly. I still have hangups when sharing via text with other apps but doing this at least helped me get basic messaging back. I think.

Jun 17, 2024 6:21 PM in response to chudantsuki

I have an open ticket with support, and they collected logs, but I have not heard anything back from them since then (over a week).

OLG01

Level 1

8 points

Jun 17, 2024 9:04 PM in response to Graek

I have the same problem @APPLE! Obviously many have the problem. Why do we still have it after several updates?? Hard rebooting doesn’t help. Listen to this feed and fix it!