Level 1

136 points

Messages frozen and crashes on iOS 17.5.1

Ever since updating to iOS 17.5.1 a few days ago both my and my daughters Messages app rarely works. Usually usually if you bring the app up, it’s just a blank black screen and all you can do is kill it or wait a little while and it’ll crash on its own. On the rare occasion you can actually use the app. It’ll only work for a couple minutes and then crash.

We have both reset all settings on our phones and restarted them many times. Nothing fixes it. Has anybody had this problem with iOS 17.5.1 and found a fix?

Posted on Jun 2, 2024 5:05 PM

Best reply

Saifmo

Level 1

38 points

Posted on Jun 6, 2024 12:09 AM

I have tried all possible way

1- sign out and sign in to Apple ID it works for sometime and it went back freezing.

2- reset all network setting . It didn’t work

3- rest factory setting it work for some time and it freezes again

4- disconnected Apple Watch and switch-off the other phone connected to iCloud it work for some time and again now freezing .

5- offloading and deleting msgs with large files . It didn’t work

6- disabled iMessage to get at least sms it didn’t work .

7- now with Apple care they have enabled 24 hour diagnostics monitoring in my phone . Will keep you posted with final resolution. As per the call center this might require engineers involvement to get the patch update resolved.

thanks

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147 replies

Jun 19, 2024 5:18 PM in response to Air Phloo

Problem is back after a week of working fine.

Jun 20, 2024 6:28 AM in response to mcglothlinfam

Coming up on three weeks without messenger issue after restoring a previous back up before 17.5.1 was installed. I’m going to unsubscribe from this thread now. Good Luck!

Krolingo

Level 1

8 points

Jun 20, 2024 6:46 AM in response to Graek

Same issue here. Two of the iPhones here. Restore resolves the issue for about a week.

[Edited by Moderator]

EKing79

Level 1

14 points

Jun 22, 2024 11:32 AM in response to sag258

This worked for me for about a week and I’m freezing up again🥴

Jun 23, 2024 4:46 PM in response to Graek

Any update on the fix from apple for this issue? I just hit this issue today on IOS 17.5.1

Graek Author

Level 1

136 points

Jun 26, 2024 11:05 AM in response to jimgsf

In my original post I said I’d tried resetting all settings. I’ve tried that twice. It doesn’t help.

Jun 4, 2024 8:10 AM in response to Graek

Same issue on my iPhone 15 pro and wife’s iPhone. I am thinking to switch over to Android after being an iPhone fan since the beginning. I don’t need all the features but text and basic phone features have to work for me.

Saifmo

Level 1

38 points

Jun 4, 2024 8:13 AM in response to Graek

My issue resolved i hope it’s permanent i got this from apple support team

Go to Settings > [your name] > Sign Out, and then sign back in with your Apple ID. This can help re-establish any connection issues with iMessage.

Jun 5, 2024 8:15 PM in response to Graek

Same for me. First had the issue on my phone on Friday, then again today (Wednesday). Have had the same freeze on my iPad today. I’m in the middle of working with my 3 sisters to prepare for our father’s funeral. I don’t have the mental energy for this!

bradm0

Level 1

9 points

Jun 6, 2024 6:14 AM in response to Graek

Having a similar problem. Suddenly I’ll stop getting notifications from Messages and when the phone is locked instead of showing who the message is from in the header it just shows the word Messages in the header. If I reboot the phone I’ll be good for couple or few days then it’ll start again until I reboot.

Saifmo

Level 1

38 points

Jun 9, 2024 3:51 AM in response to Graek

It working now for me since 2 days no frozen any more

1- setting > focus .. turn focus status to off

2- i went to App Store update all my apps

3- I force exist iMessage .. swip up

4- force restart .. quick click and release volume up then volume down and long press power and restart

all works perfect now

Jun 9, 2024 5:10 PM in response to Graek

Same issue here, both on my phone and my wife’s. I’m on a 15 pro, so it’s certainly not a hardware limitation or storage issue. Support was not helpful. They put me through the usual resets and reboots. The only way I’m able to view messages is on my laptop. Any luck resolving this?

Jun 11, 2024 4:38 PM in response to Graek

I am having the same issue. My phone freezes all the time. If listening to a voice note it freezes up during play. And then speeds up once it resumed. Same issue with watching Instagram or YouTube videos. Sometimes it freezes when I’m trying to use an application. Also when I try to connect to a call I can’t hear them immediately and takes a while to connect to audio with by earbuds so I never catch the first few words. This all since I updated to this iOS.

Jun 11, 2024 7:48 PM in response to Graek

Suddenly experiencing that when I open any app it freezes and I have to close and re open the app in order to respond to a message or for it to work and it’s non stop after the update of IOS 17.5.1 everything became glitchy please fix this Apple!!

Jun 15, 2024 9:03 AM in response to Graek

Mine hasn’t had the issue for 2 weeks since restoration of a backup 2 days before upgrading to 17.5.1. My messenger would slow down and then lockup and freeze or white screen, hard reset/reboot would fix for about 30 seconds.

The Apple Store was clueless.

I restored to a previous cloud back up from before 17.5 upgrade and it works great again. I suspect the upgrade corrupts a file which is replaced with a restoration.🤷‍♂️

Messages frozen and crashes on iOS 17.5.1