Messages frozen and crashes on iOS 17.5.1

Ever since updating to iOS 17.5.1 a few days ago both my and my daughters Messages app rarely works. Usually usually if you bring the app up, it’s just a blank black screen and all you can do is kill it or wait a little while and it’ll crash on its own. On the rare occasion you can actually use the app. It’ll only work for a couple minutes and then crash.


We have both reset all settings on our phones and restarted them many times. Nothing fixes it. Has anybody had this problem with iOS 17.5.1 and found a fix?

Posted on Jun 2, 2024 5:05 PM

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Posted on Jun 23, 2024 5:44 AM

Called Apple. They tried to do a few things and even share screen but the thing they send that would pop up on the screen didn’t show on my end. I explained about messages crashing, white screen, black screen, not being able to access messages in settings, etc. First had me do this:

press volume up quickly, then press volume down then hold power button until phone shuts off. Didn’t work. Then she had me go to General -> scroll down to transfer or reset iPhone -> reset -> reset network settings. Did that, she called me back, didn’t work. Then she had me so the same thing but instead of reset network settings, it was reset all settings. It worked. Did it Tuesday and it’s now Sunday. I had previously tried adding more storage and clearing off stuff on messages to no avail. Hope this helps.

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252 replies

Jun 5, 2024 11:29 AM in response to Graek

There has to be a solution to this issue! This is a big one! In addition to the messages not working, when I get a phone call, my watch doesn’t recognize that my phone has answered the call and will continue to ring until I hit decline on my watch. This is a mig mess up on this update. Just roll out the previous version as an update until this current version is fixed.

Jun 7, 2024 12:31 PM in response to Graek

System locks up constantly forcing me to use a shortcut to trigger a shutdown or restart. Issue happened initially on CarPlay. No if I hit the General icon, it locks up and closes the app. Apple support are useless - try reinstalling all apps.. Yeah, that’s a waste of my time; they have zero diagnostic tools or common sense of fixing software issues caused by their firmware changes. No testing. Apple quality is abysmal.

Jun 11, 2024 4:38 PM in response to Graek

I am having the same issue. My phone freezes all the time. If listening to a voice note it freezes up during play. And then speeds up once it resumed. Same issue with watching Instagram or YouTube videos. Sometimes it freezes when I’m trying to use an application. Also when I try to connect to a call I can’t hear them immediately and takes a while to connect to audio with by earbuds so I never catch the first few words. This all since I updated to this iOS.

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Messages frozen and crashes on iOS 17.5.1

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