iOS 17.5.1 Messages app has stopped working intermittently

Hello, both of my kids use Screen Time with iPhones. In the last month, both of them have started to have an intermittent problem where the Messages app becomes unresponsive. The behavior is that Messages does launch but all the profile pictures of the pinned contacts are blank and messages will not send or receive. Restarting the iPhone does clear this problem for an hour or two. Then is resumes. The rest of the phone works fine including other messaging apps like whatsapp. I have searched and have not seen a report of this behavior from any other users. It started happening during May 2024 (probably iOS 17.4) on both of their iPhones (11 & 13) which makes me think it could be a Screen Time problem. I can't log out of iCloud and log back in because of Screen Time limits so I'm not really sure what to do.

iPhone 13 Pro

Posted on Jun 3, 2024 8:39 AM

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iOS 17.5.1 Messages app has stopped working intermittently

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