iPhone 15 pro unresponsive

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iPhone 15 pro unresponsive

12 days ago I purchased top of the range iPhone 15 pro, 2 days ago it went to the black screen with the Apple logo visible….2 phone calls, 1 online chat, numerous YouTube instructions and it is as dead as a door mat….i believe I should get a brand new phone but I am scared Apple will want to evaluate, I need a new phone asap as all my passwords, bank info, cards etc are stored on this phone ….this seems to be a common problem but spending 2,400.00 au makes me very unhappy

Windows, Windows 6

Posted on Jun 9, 2024 6:56 AM

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Answer 1

Top-ranking reply

lobsterghost1

Community+ 2026

Level 10

212,516 points

Jun 9, 2024 7:07 AM in response to Abbeygirl1949

Did you purchase the phone from Apple? If you did, you have 14 days from original purchase date to return the phone for refund. If you go past 14 days, if the phone is defective, yes, Apple will need to evaluate it. We don't know what you've tried or haven't tried, so at this point, I'd recommend scheduling an appointment at your closest Apple Store for help in-person.

Genius Bar Reservation and Apple Support Options - Apple

If you didn't purchase your phone from Apple, you should contact the seller you bought the phone from.

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Answer 2

Bob Timmons

Level 10

193,462 points

Jun 9, 2024 7:11 AM in response to Abbeygirl1949

In the U.S., if you purchase the phone from the Apple Store or an authorized Apple shop, you have 14 days to return the phone for a full refund. I don't know what the policies in Australia might be.

You need to contact Apple Support to go over your options.

Contact — Official Apple Support (AU)Apple Support Official Apple Support › en-au › contact

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iPhone 15 pro unresponsive

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