How do I get a refund for a app subscription for a product that does not work such as VPN

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How do I get a refund for a app subscription for a product that does not work such as VPN

Hi I recently purchased cyberghost VPN, but unfortunately this VPN does not work with the internet providers I have in the country I need to use it, how do I request a reund for the subscription, I have followed the details provided by the app developer but the purchase does not show in the refund list only my apple storage

iPhone 14 Pro

Posted on Jun 12, 2024 4:29 AM

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Answer 1

WheelieNick

Level 8

46,421 points

Jun 12, 2024 4:40 AM in response to markushanson

Try and follow these steps to request a refund

Sign in to reportaproblem.apple.com.
Tap or click "I'd like to," then choose "Request a refund."
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

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How do I get a refund for a app subscription for a product that does not work such as VPN

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