Unable to change notification email address for Apple ID

I am trying to follow the steps here:


About your Apple ID email addresses - Apple Support


But, when I attempt to actually change the notification email address, I am presented with this:



I go to the specified area on my MacBook Pro, but there is no option for notification email:



How can I proceed?


MacBook Pro 14″, macOS 14.5

Posted on Jun 12, 2024 2:29 PM

Reply
4 replies

Jun 12, 2024 2:41 PM in response to SavageMike

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Use passkeys to sign in to apps and websites on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at i followed the exact steps of the app spe… - Apple Community

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


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Jun 12, 2024 8:33 PM in response to SavageMike

This is a user to user forum. Apple does not respond here (not since last October). Contact Support.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Unable to change notification email address for Apple ID

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