Original components/iphone or not

Hello,


I have a Iphone 14 pro with iOS Version 17.3.1 and model number 5Q0M3ZA/A and I don’t see the parts and service history. Could you please please let me know if everything is OK with my iPhone ?


Thank you ! Thank you! Thank you in advance !


iPhone 14 Pro, iOS 17

Posted on Jun 13, 2024 5:49 AM

Reply
1 reply

Jun 13, 2024 6:03 AM in response to oana68

You have a phone that was refurbished by a company that was not authorized by Apple for the process.


That is why the service history of the phone does not appear.


No way to really know whether all the parts that were used in the refurbishing process are genuine Apple parts, unless you take the phone to an authorized Apple service shop and they agree to go through the phone.


You can find a list of authorized shops in your area using this link: Find Locations


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Original components/iphone or not

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.