I'm having image retention problems after updating to iOS 17, the problem was solved in iOS 17.5, but it came back in version 17.5.1. It's a problem that appears and disappears, but it's annoying, on an iPad that doesn't even have 2 years of use. I would like to know if anyone has a solution for this. Or will I have to wait for 5 more updates to get back to normal?
iPad Air, iPadOS 17
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Folks, just as an experiment: Did you’ve tried restoring it from iTunes and setting it up as new, without a backup? Does the problem go away?
Also, send multiple feedback to Apple to let them know about the issue, or contact Apple Support as many times as necessary
I’ve just spoken with Apple support. It could be software or hardware. Was advised to wait for the next software update to see if it gets solved.
it is indeed a pain as it disrupts my productivity greatly. If it helps when the image retention occurs just let the iPad rest. The YouTube videos are useless and a waste of battery to me. Just simply leaving the iPad alone with the screen locked for a few hours and it will go off.
This problem is such a pain. It disrupts productivity. In my case, it happens sporadically. I forced a restart on my iPad, then played those YouTube videos that claim to 'fix burn-in.' For now, it has stopped a bit, but I talked to other people who told me it's really a software issue. I don't have a warranty for the product anymore; my iPad is also 2 years old.
Hey I am also an iPad Air 4 user and this is the same issue I have. I have tried resolving this by factory resetting using the apple device app on my laptop. This has not resolved my device. My iPad is also around 2 years old and I am still quite sure it is caused by the software update.
Hey I just tried updating to IOS 17.6. In hope it will fix the issue.
It has gotten worst. This confirms it’s a software issue. On iOS 17.5.1 it takes me about 10 minutes of a stagnant image to get the image retention. Right after the update I see it also it immediately. The only that changed in those few minutes was me updating my iPad.
I hope apple takes notice of this and resolves this and not just blame it on hardware and basically asking me to get a new iPad since my region doesn’t support iPad repairs.
also hope that iOS 18. Can perhaps fix this issue. Never had this problem before iOS 17.5.1
None of the suggested actions worked? What was Apple's advice when you contacted them?
Rolling-back to an earlier version of iOS/iPadOS is not possible.
All System Updates are digitally signed by Apple - and can only be installed whilst the digital signatures remain valid. After release of a new iOS/iPadOS version, the immediately preceding version continues to be digitally signed by Apple - however, usually within a few days, Apple will revoke the digital certificate with which the earlier version is signed.
Hey the same thing with my iPhone too ! I got some wired screen rentention and it’s started with ios 17.2.1 ….. I guess it’s a software problem and hope so ios 18 fixed this
These suggestions didn't work. I'm going to try an authorized apple, but I'm pretty sure it's an update problem. It turns out that I'm going to be at a loss anyway if they didn't correct it in the next iOS.
These actions don't work, would it be possible to restore my iPad to iOS 17.5 or 16? I think It's an update problem...
Image Retention Problem on iPad air 4 after updating to iOS 17
