Refund not received

Dear apple service


I am writing to bring to your attention an issue I am experiencing with a recent transaction. I inadvertently purchased an item using Apple Credit and subsequently requested a refund. While the status indicates that the refund has been processed, I have not yet received the funds.


Could you please investigate this matter and provide clarification on the status of my refund? Below are the details of the transaction for your reference:


Purchase Date: June 17


Refund Date: June 20


Posted on Jun 23, 2024 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2024 11:21 AM

Review this support article to determine when you can expect to receive your refund.

Check the status of a refund for apps or content that you bought from Apple - Apple Support


You will likely see the refund sooner than what is specified, but it will be longer than the 1 business day it has been since the refund was approved.

5 replies
Question marked as Top-ranking reply

Jun 23, 2024 11:21 AM in response to gerado82

Review this support article to determine when you can expect to receive your refund.

Check the status of a refund for apps or content that you bought from Apple - Apple Support


You will likely see the refund sooner than what is specified, but it will be longer than the 1 business day it has been since the refund was approved.

Jun 23, 2024 11:29 AM in response to gerado82

Hi,


June 17 was your request date and June 20 was the approval of the request date. Once a request is approved the funds start moving through the ACH (Automated Clearing House) transfer system. Funds do not transfer over weekends and holidays. Generally, those funds are received in 5 to 7 business days. I would expect the funds to be deposited into your account between June 27th and July 1. The delay is due weekends.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund not received

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.