The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
All content erasing not working
[Re-Titled by Moderator]
iPhone XS Max, iOS 17
if it was me then I would take all the steps listed here
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Why is my iPhone 15 Pro Max not erasing all content and settings not working?
