Lost mode asking for FaceID after being unlocked with password

ninjasloth wrote:

I turned on lost mode on a iPhone 13, the face id camera on it is broken and it isn’t disabled in settings (i use the passcode).

When it was found it required face id to unlock.

The face id is broken so i disabled lost mode via iCloud. It let me put in the password but after that it still required face id verification and doesn't have an option to use password

If Face ID isn't working on your iPhone or iPad Pro

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has been disabled on your iPhone or iPad Pro

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

if no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

Try resetting the Face-ID under "Password and Face-ID" in settings, and see if it has any impact.

With lost mode, the only way to get by it is by using either face-ID or touch-ID depending on what your device supports.