Not Receiving Verification Code for Debit Card in Wallet

I got a new iPhone last week and I’ve been trying to set up my debit card in Wallet. On my previous iPhone it worked fine. My new phone shows the card okay and all the details are correct, however when I click to verify and request a code via text message, nothing comes through even though it’s the right phone number. I’m in limbo. The card is accepted but not verified so I can’t use Apple Pay. This is apparently because my bank has already verified the card on my old phone. What’s the solution?

Posted on Jul 25, 2024 2:48 AM

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Posted on Jul 25, 2024 7:01 AM

The TSP (Token Service Provider) is not sending the token. That’s the final step. Your bank verifies and authorizes the TSP to create and send the token to your iPhone. Without the token, your card won’t work.


Most banks use a third party TSP. There are a few very large banks that also is the TSP. Chase I believe is one.


You’ll need to reach out to the banks Apple Pay Support team. They can contact the TSP and verify sending the token.


Do you remember exactly when this started? Was it Friday?

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Question marked as Top-ranking reply

Jul 25, 2024 7:01 AM in response to Jilly_pops

The TSP (Token Service Provider) is not sending the token. That’s the final step. Your bank verifies and authorizes the TSP to create and send the token to your iPhone. Without the token, your card won’t work.


Most banks use a third party TSP. There are a few very large banks that also is the TSP. Chase I believe is one.


You’ll need to reach out to the banks Apple Pay Support team. They can contact the TSP and verify sending the token.


Do you remember exactly when this started? Was it Friday?

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Not Receiving Verification Code for Debit Card in Wallet

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