Was the icloud smtp relay down on July 28, 2024

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Level 1

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Was the icloud smtp relay down on July 28, 2024

Does anyone know if there was an outage in the iCloud SMTP relay yesterday? My email from icloud would be sent to the proper smtp server, but people weren't receiving it. I tested multiple times from Thunderbird, Mail on my iPad, and webmail. I even used another Apple ID (I use it for the apps I develop for a client), created another iCloud email address, and that account wouldn't deliver. This is very disconcerting, as I have been using the iCloud address in business with my active clients, and it's serious if I can't depend on it to send my email. It is sending the mail I sent today, but yesterday's email appears to have gone into a black hole.

Posted on Jul 29, 2024 8:24 AM

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Answer 1

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IdrisSeabright

Level 10

169,427 points

Jul 29, 2024 9:20 AM in response to jbkleinbaum

jbkleinbaum wrote:

and it's serious if I can't depend on it to send my email.

As we have all learned recently, every internet system can fail.

Private Relay was down sometime over the weekend/last week. It's also possible that it didn't come up for everyone at the same time.

You can check current status here:

Apple - Support - System Status

You can also contact Apple Support using the support link at the bottom left of every page of this forum.

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Answer 2

Katana-San

Level 9

69,445 points

Jul 29, 2024 10:10 AM in response to jbkleinbaum

Hello~ I have made it a habit of checking the link that * IdrisSeabright * posted various times during the day as I find it helpful in assessing issues that may be occurring and affecting services.

~Katana-San~

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Answer 3

jbkleinbaum Author

Level 1

4 points

Jul 29, 2024 10:04 AM in response to IdrisSeabright

Thanks! I heard about that. I did contact Apple Support via chat, but the agent did not say anything about an outage. I would think the agent might know. The agent referred me to call for a higher level of support, but I didn't have the patience at the time to go through the lower protocols again firs!

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Answer 4

Jul 29, 2024 10:33 AM in response to jbkleinbaum

jbkleinbaum wrote:

Thanks! I heard about that. I did contact Apple Support via chat, but the agent did not say anything about an outage. I would think the agent might know. The agent referred me to call for a higher level of support, but I didn't have the patience at the time to go through the lower protocols again firs!

Unfortunately, none of us here in this user-to-user forum can actually look at your account to see what's going on. That's something only Apple Support can do.

If you don't have the time for that, all I can suggest is that you resend everything you think didn't go through along with a note that, due to technical difficulties, you're not sure if things went through and apologizing for any possible duplicates.

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