Unable to access Apple ID or iPhone

Help needed. I lost my previous iPhone and replaced it with my current iPhone, unfortunately I can’t use the previous email address and I now can’t access iPhone nor Apple ID. TIA.

Posted on Aug 8, 2024 1:45 AM

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Posted on Aug 8, 2024 4:52 AM

When you say you "can't use the previous email address", are you trying to create a new account (which you should not), or are you instead having problems signing in with your current account? If the latter, this article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community


If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Incidentally, you may find my version of the links a bit friendlier since they do not force the page to the Uzbekistan version of the documents. Also, you say you are using an iPhone but the instructions provided in a link in another document are for doing this on a Mac. ;-)

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Question marked as Top-ranking reply

Aug 8, 2024 4:52 AM in response to seamus108

When you say you "can't use the previous email address", are you trying to create a new account (which you should not), or are you instead having problems signing in with your current account? If the latter, this article tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID - Apple Support Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


This article outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community


If you still need help this page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support


Incidentally, you may find my version of the links a bit friendlier since they do not force the page to the Uzbekistan version of the documents. Also, you say you are using an iPhone but the instructions provided in a link in another document are for doing this on a Mac. ;-)

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Unable to access Apple ID or iPhone

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