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Can't disable the Guided Access

On iPad Pro, iOS 17 - there are still cases where I'm not able to disable the Guided Access. As well on iOS 16 users report the same issue. Faced this issue once today on my iPad Pro 4th gen (MY3E2LL/A), iOS 17.5.1 today. Wasn't able to reproduce the issue on stable basis however.


But that's a really issue for businesses, that face the same issue on clients devices, while not being able to disable the Accessibility Mode via MDM. The devices are just become irresponsive - and nothing besides hard reset helps.


The same issues are reported here:

How do you escape Guided access if the tr… - Apple Community

Stuck in guided access - Apple Community


I had an assumption that when the app is being upgraded, while Accessibility Mode is active - the issue might appear. Tried to install the build from previous commit - from Xcode while Accessibility Mode is active - but wasn't able to reproduce the issue on stable basis. On my on-purpose attempts - still tripple click stayed active. So faced the issue only once today.


And no reaction from Apple developers for years. I, personally, feel shame about that - not being able to help the clients and their businesses that rely on iOS devices.


As well another issue on iOS 16. Related to Swipe to Do a Screenshot. Like on iOS 15 after you make a screenshot while Accessibility Mode - for 5 seconds the UI is non-responsive at all, and in 5 seconds the screenshot is hiding - and it's possible to continue using the device. But in iOS 16 - it's possible to do a screenshot by swipe from corner - when enabled. And the device is non-responsive at all, the screenshot is not getting dismissed at all. In iOS 17 - that was fixed - the swipe from corner to make screenshot is getting deactivated in Accessibility Mode. But in general - I feel shame for Apple QA team as well - that that thing is not tested - and clients that still use iOS 16 suffer from that issue, and are forced to force-restart the devices.

iPad Pro (2nd generation)

Posted on Aug 9, 2024 11:34 PM

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1 reply

Aug 10, 2024 12:05 AM in response to EugeneNLK

As well I had an assumption that some crash in the app might cause such issue - for whole iOS device to become irresponsive. For example modifying the UI simultaneously from 2 background threads, in that Kiosk mode.


But I've produced an "Array Out-of-Bounds" crash on purpose while in Accessibility Mode. But still the Stop Accessibility Mode stayed active. So on purpose - hard to reproduce the bug.

Can't disable the Guided Access

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