My iPhone 13 Pro Max becomes unresponsive after reaching 30% when charging

I’m having problems with my screen, when the phone has a low battery. It works normally, but when the battery reaches 30, it stars giving me problems to turn on. Some times I have to press the lock button several times for the screen to turn on, but other time I have no choice but to force reset it. I’ve updated it and even restored it, but I’m still having the same error


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Aug 13, 2024 3:54 PM

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Question marked as Top-ranking reply

Posted on Aug 13, 2024 4:31 PM

What is the Maximum Capacity of the battery?


Settings > Battery > Battery Health & Charging > Maximum Capacity


If the Max Cap is 80% or less, the battery needs to be replaced at the Apple Store or an authorized Apple Service shop.


You can find a list of authorized shops in your area using this link:


Find Locations


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4 replies

Aug 13, 2024 4:30 PM in response to jailer258

jailer258 wrote:

I’m having problems with my screen, when the phone has a low battery. It works normally, but when the battery reaches 30, it stars giving me problems to turn on.

Some times I have to press the lock button several times for the screen to turn on, but other time I have no choice but to force reset it

I’ve updated it and even restored it, but I’m still having the same error


≤ 80% "maximum capacity" is when Apple suggests the battery is eligible for replacement


Maximizing Battery Life and Lifespan

Batteries - Maximizing Performance - Apple


About Optimized Battery Charging on your iPhone

About Optimized Battery Charging on your iPhone - Apple Support


Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



Check Device Coverage

Check Your Service and Support Coverage - Apple Support



your third option —Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



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My iPhone 13 Pro Max becomes unresponsive after reaching 30% when charging

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