Credit card verification loop

I am having the same problem since yesterday .... I have being using iTunes Store since 2008 with my PayPal account.
But now I cannot buy anything or update my existing Apps (I have an iPod Touch).

I always get the error message: "Your credit card was declined. Please enter valid credit card information."

I have the same problem. I have tried to use 3 debit cards (all with more than enough funds) and no go. I tried to pay in both my computers, and no go.
I reset my password to have one upper letter, one number, etcetera, and no go. I have erased my credit card info from the apple store and then re-entered it in apple store, and then in iTunes, and no go. This is a nightmare. There are 3 new shows in the store that I wanted to download for tonight but that is now , also, a no go ;(

I emailed support twice already, I hope they answer with a phone number where I can call so they can charge my card MANUALLY since the usual way does not work anymore. Really, in today's world, a company as large and profitable like theirs not having live, speaking, twittering, facebooking, or whatever customer support is getting to be ridiculous!

So, my husband purchased a gift certificate for me. I redeemed it, and iTunes debited (charged) the amount I owed them. After the payment (that went on like a dream, smoothly and painlessly, of course), I have left $19 - all available to me on my account. So first thing, I try to buy my TV show. First, I go to my apple store account where I delete my card details. Then I log into iTunes, and they ask me to (surprise?!?!?) verify my card info. On the credit card info page (surprise again!@) a NONE button appeared, which I selected quite happily, hoping that no credit card + store credit of 19 dollars = me able to buy a TV show. WroNG! They still insist that my credit card is declined although

(1) I have no more credit card on the account.
(2) None button is selected
(3) I need no more credit card since I still have $19 dollars they OWE me now!!!

This is the epitome of stupidity and ridiculousness and whoever is programming/checking/verifying this stuff is clearly missing some very important years of study. There are literally thousands of people reading these threads and I CAN'T believe apple has NO ONE reading them and addressing them ASAP. This is not a new issue and no answers appear anywhere on these pages that make any sense. I have spent thousands of dollars on music and shows in the past 5 years and this is NOT how you treat people that bring you business unless you are a MONOPOLY with no competition who does not care about customers anymore. I will probably get rid of my iPhone now, and my plans to buy an iPad for my kitchen, and 3 apple TVs for my new TV system in the house will be canceled. I'll probably buy a kindle and start reading more. And buy music on plastic support. I simply had enough.

I'm having the same issue! Just purchased an iPad tonight and was so excited to download some apps or books. Because of this silly loop and iTunes saying my account info is not correct (when it really is!!), I'm stuck with a $820 product that I can use to look at pics and surf the net (and that too is an issue--as I'm only getting one wifi bar (while my iPhone in the same room and location is at full strength on my wifi!).

Come on apple!! I used to have faith in you and in testing your products and services. Seeing how many are having issues with both this loop error and weak wifi on the iPad, it's making me doubt you! Not the way to keep loyal customers loyal,,,, 😟

It's been a week now since I contacted them.

Apple, screw you!

I spent $900 pn my iPad and I spent $700 on iPhone and a few hundred bucks on apps.

Now I can't download updates or even get free apps.

No customer support is available.

Apple , screw you!

********.

I am having the same problem as everyone else here. @ Jess Doll: How were you able to talk to a tech person? I haven't been able to locate a phone number on the website. If you have a number, could you post here? I'm sure we would all be happy to give them a ring! Thanks!

This is sooo frustrating!!! I sent an email to iTunes support & got a long one back (in broken English) telling me to do everything I'd already done & that they are just trying to protect me from id theft. So I suppose they're protecting me from stealing my OWN identity.

Same exact problem on the same day as Harto. Emailed support and got the same response. I too sent a nasty email - but nothing yet. Every post here I read was something I tried and nothing worked. The password "fix" was one of the support emails suggestions (didn't work). I too am using accounts and a PayPal account that are all valid yet still no luck (they worked on iTunes just the day prior to the issue and all work fine still today in any other store).

I ask when the so called "concerned team" will be getting back to me and my email seems to go into a black hole or I get the standard response again as seen in this forum.

I'll try to be patient but it isn't me that wants the apps, it is my son who just celebrated his 9th birthday that wants a new app for his iTouch (he bought it, I didn't) that doesn't have the patience and is now taken mine to nothing.

Listen to your customers Apple and fix your horrible software. Besides this issue, there is the normal lockup of the system, screen refresh issue, sloooooow updates and downloads (I have a very fast download speed - so the bottle neck is iTunes), poor excuse for a music manager (iTunes), and many more; so maybe open it up so your devices (which are **** good) can use outside software to support them. Don't do what you did before Apple and have your software side of things (by keeping it closed doors and limited to your clients) destroy your company once again.

I'm having the same problem, worked for years now its just dead...

I'm beginning to lose hope today as I've been researching this and it appears people have been having this problem since November of 2009... I found posts dated from then where the same issues are occuring.. I guess apple doesn't want our moneY?

That PayPal option still did't work for me with itunes 10. I am trying to access from outside the U.S. I assume you were probably within the U.S. when you were able to work the PayPal option. Is this correct?

Yes, in US and prior to version 10 I couldn't do anything in terms of payments. Everything was declined. With the new version it worked as it should.

Keep pounding on Apple for answers I guess - they didn't do squat for me but you might get lucky.

Downloaded iTunes version 10. This did not fix the problem. Apple has not responded to my last 2 emails. There is no number that I can find to call them. If someone has the number please post the actual number you called!!! Please - I would looooooove to talk to someone about this!!! We are going on two weeks I have not been able to download anything. Absolutely ridiculous that a company as big & lucrative as Apple cannot provide a real customer service number. And their website has the audacity to state that "You may have to pay for customer service". Really??? I thought I did that when I BOUGHT YOUR PRODUCT!!!! Just completely unacceptable, imho.

I've been having the same problem. You'd think that Apple would want to do some damage control by disclosing to everyone what the issue is--or at least giving everyone a warning that their system is down instead of telling everyone that their credit card has been declined. They must have had a major security breach of everyone's credit card data and now they're freezing that capability until they can secure their credit card processes and notify everyone that they've had a breach.

I have a similarly annoying problem. iTunes keeps trying to tell me the verification code on my credit card is not correct. However, I use it find other places. What's more, it works fine on my computer and this problem only happens when I try to buy stuff on my iPod. Of course, customer service treats me like an idiot and tells me to try another card (still doesn't work), or check that everything is entered correctly. Hello?! It works fine on iTunes on my laptop, so if that doesn't prove that it's something wrong on THEIR end then I don't know what will.

I didn't buy my iPod, and I'm not going to go out of my way and jump backwards through loops to purchase things. Still I think they're frustrating and losing out on business because they don't want to fix stupid stuff like this and can't train their support to troubleshoot.