How do I warranty an iPhone 15 Pro Max through Apple for a defective device?

My newish 15 pro max has had issues getting any service from data or WiFi for the past several months so I took it to Verizon and they ended up telling me that they think that the antenna or eSIM in my phone is defective so the whole phone needs replaced. Verizon tried replacing my phone with a scratched up “refurbished” 15 pro max so I kept my phone and sent the replacement back.

(My phone has no scratches or damage just defective)

I just want to know if Apple will send me a new phone as a replacement since mine is defective instead of trying to give me a refurbished phone that is older and in worse condition than what I have?


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Aug 22, 2024 2:52 PM

Reply

Similar questions

2 replies

Aug 22, 2024 3:26 PM in response to HoodieString

I just want to know if Apple will send me a new phone as a replacement since mine is defective instead of trying to give me a refurbished phone that is older and in worse condition than what I have?


No, unless Apple cannot repair the phone.


In that event, if the phone is still covered by the warranty, Apple will replace the phone with a "like product". You won't get a new phone. The phone will likely be refurbished.







Aug 22, 2024 3:19 PM in response to HoodieString

HoodieString wrote:

My newish 15 pro max has had issues getting any service from data or WiFi for the past several months so I took it to Verizon and they ended up telling me that they think that the antenna or eSIM in my phone is defective so the whole phone needs replaced. Verizon tried replacing my phone with a scratched up “refurbished” 15 pro max so I kept my phone and sent the replacement back.
(My phone has no scratches or damage just defective)
I just want to know if Apple will send me a new phone as a replacement since mine is defective instead of trying to give me a refurbished phone that is older and in worse condition than what I have?


You have a 1 year warranty on hardware—


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support



Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


Apple Authorized Service Providers and Independent Repair Providers

Repair Provider Verification - Official Apple Support


Check Device Coverage

Check Your Service and Support Coverage - Apple Support





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I warranty an iPhone 15 Pro Max through Apple for a defective device?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.