can't open locked notes on imac

All of a sudden a couple of months ago my iMac Notes started refusing to open locked notes which I can access on my iPhone. I have tried creating a new locked note on the iPhone to see if it still does it and yes it does. This means that I have to remove all of the locks from notes on my iPhone in order to have them be accessible on the iMac. It says something about note has "unsupported features" and that I should install latest version of Mac OS (which I did).


Am I SOL or is there a solution? I have an iPhone 13, updated, and an iMac running Ventura.

iMac 21.5″

Posted on Aug 25, 2024 1:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2024 10:31 AM

I appear to have found a workaround suggested by someone elsewhere. I had to go into each of my locked notes on my phone and remove the lock, then go to my iMac and re-lock them. It appears that the iMac lock is necessary for the iMac to be able to view the note. I wrote to Apple telling them they need to fix the bug which has been around for a couple of years.

11 replies
Question marked as Top-ranking reply

Aug 26, 2024 10:31 AM in response to CindyB.

I appear to have found a workaround suggested by someone elsewhere. I had to go into each of my locked notes on my phone and remove the lock, then go to my iMac and re-lock them. It appears that the iMac lock is necessary for the iMac to be able to view the note. I wrote to Apple telling them they need to fix the bug which has been around for a couple of years.

Aug 26, 2024 8:24 AM in response to CindyB.

You've upgraded your notes, correct? And you're certain that you're running the latest version of MacOS? I've never locked notes, but I tried one now and I cannot recreate your issue.


Upgraded iCloud notes

If there’s an Upgrade button next to iCloud in the sidebar of the Notes app, you haven’t upgraded your notes yet. This means that until you upgrade, you can’t apply paragraph styles or checklists, browse the attachments in your notes, see and restore recently deleted notes, lock your notes, or add people to notes.

If you upgrade your notes, you can view and edit them on other devices with OS X 10.11 or later, iOS 9 or later, or iPadOS 13 or later that are signed in to iCloud using the same Apple ID. You can’t access upgraded notes on devices with earlier versions of OS X or iOS. Also, any notes you create or edit on those devices won’t appear on devices with upgraded notes.

When you upgrade, most of the formatting in your notes stays the same. However, any notes with HTML formatting (notes you created by copying and pasting from a website) may look significantly different.

Aug 26, 2024 9:01 AM in response to muguy

Yes, iOS is updated and I am running Ventura 13.6.7. I updated to Ventura after I saw this couple of weeks ago but that didn't make a difference. In fact I created a note this morning on my iPhone and locked it and went over to my iMac and it won't let me in. It's apparently a known issue for others but I cannot find a solution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't open locked notes on imac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.