Reinstall macOS not working

I used command + R to start. When I choose reinstall macOS and agree to terms, it freezes on the “select the disk where you want to install macOS.” There is no disk to choose.

iMac (2017 – 2020)

Posted on Sep 1, 2024 2:39 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2024 6:04 PM

The startup disk was probably reformatted to APFS, which the (presumably older) Recovery version being invoked does not recognize.


Refer to Use Disk Utility to erase an Intel-based Mac - Apple Support


Select the View menu > Show All Devices. Then, you need to select the internal storage device. "Device" in this context means a hardware component with an immutable name such as "APPLE SSD... MEDIA". Erase that device, then quit Disk Utility to return to the Utilities window. The disk should then be visible.

3 replies
Question marked as Top-ranking reply

Sep 1, 2024 6:04 PM in response to Mrkkel35

The startup disk was probably reformatted to APFS, which the (presumably older) Recovery version being invoked does not recognize.


Refer to Use Disk Utility to erase an Intel-based Mac - Apple Support


Select the View menu > Show All Devices. Then, you need to select the internal storage device. "Device" in this context means a hardware component with an immutable name such as "APPLE SSD... MEDIA". Erase that device, then quit Disk Utility to return to the Utilities window. The disk should then be visible.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Reinstall macOS not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.