External drive is suitable for Mac! The videos are frozen and there is no play button. I even tried to repair my photo library but it didn’t work. Even tried to export it and nothing works. It still says its a video and it has a mark “HEVC”. I also have multiple other photo libraries and they work fine. Please help
MacBook Air 13″, macOS 12.5
zala19 wrote: Yes, but they still don’t work.
What did you "drag?"
You that your "External drive is suitable for Mac! " but you didn't provide details. How is it formatted? How are the permissions selected?
It could be that the video is corrupted. Have you tried to export the video and play it with a different app. When a video is a problem I always try it in the app VLC. It's open source and not at the app store.
When something goes haywire for no clear reason, I usually try these things:
Start up your Mac in safe mode - Apple Support
The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.
zala19 wrote: Yes, but they still don’t work.
What did you "drag?"
You that your "External drive is suitable for Mac! " but you didn't provide details. How is it formatted? How are the permissions selected?
It could be that the video is corrupted. Have you tried to export the video and play it with a different app. When a video is a problem I always try it in the app VLC. It's open source and not at the app store.
When something goes haywire for no clear reason, I usually try these things:
Start up your Mac in safe mode - Apple Support
The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.
zala19 wrote: ... think the drive is formatted perfectly fine cuz it works with other libraries.
Unfortunately, having worked before isn't definitive. Sometimes incompatible drives have worked fine for years, but as Libraries grow and new features are added, there are more ways that the drive can fail Photos. This may not be it at all, but it needs to be eliminated. An external drive must be formatted in either APFS format or Mac OS Extended (Journaled) format.
You'e talked about exporting the file, but you didn't say how you did that. Try exporting the video using File>Export>Export Unmodified Original, and then trying with other viewers.
Can you drag them off of the External drive to your Mac?
i draged the whole photo library. I can’t look right now but I think the drive is formatted perfectly fine cuz it works with other libraries. I tried to export the videos with other apps such as quick time player and it didn’t work. I will try VLC app and tell you if it works.
Restarting my computer didn’t work for me I will try others and get back to you. I just hope it’s not the problem within downloading the photo library to my external drive because maybe something interrupted the downloading process and it didn’t download properly. I mean I hope that’s not the case cuz I don’t think u can fix that. Thank u so much
i transferred two libraries at the same time and one works perfectly and it was also added after the one that doesn’t work so that’s why I think it’s not the drive’s fault.
i did it exactly like that and I couldn’t do it.
Yes, but they still don’t work.
Frozen videos in photo library on external drive
